IN OFFICE Customer Service Representative & Administrative Assistant

Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant

Job Description

Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people’s lives?

Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?

If so, you’re in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!

Why You Should Join Our Team

We Invest in You – We offer robust training to help you grow your skills and provide resources to support your success.

We Collaborate with You – You’ll work closely with our team and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You – We’ve figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.

Your Responsibilities

As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.

Customer Service Responsibilities

• Answer customer calls and schedule jobs according to their needs.
• Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
• Follow up with customers to address unsold work and ensure all concerns are resolved.

Administrative Responsibilities

• Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
• Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
• Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
• Help maintain office organization and supplies.
• Take supplies to Service Professional’s in field as necessary.

How We Measure Success

• Customer Satisfaction – Deliver an outstanding customer experience by communicating effectively and building trust.
• Operational Efficiency – Prompt and detailed scheduling of calls, ensuring smooth team operations.
• Administrative Accuracy – Maintain organized and accurate records to support business needs.

What Makes You a Good Fit

• You enjoy working in a positive, collaborative environment.
• You are detail-oriented and professional in all aspects of your work.
• You are comfortable using technology and data entry tools.
• You have strong communication skills and excel at building relationships.
• You are adaptable, eager to learn, and open to feedback.

Job Requirements

• 2+ years of administrative or customer service experience is preferred
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Valid driver’s license & reliable transportation to office in Concord

Pay and Benefits

• Starting pay: $14-$18 per hour, depending on experience
• Benefits, including Medical, Dental, Vision, Paid Time Off

If you’re ready to take the next step in your career and join a team where you’re valued and can grow, APPLY TODAY!