Case Manager IV

MISSION STATEMENT: To transform lives through love and service.

SUMMARY: The Case Manager IV will provide case management to shelter clients and assist them in achieving greater self-determination, self-sufficiency and permanent housing. The case manager IV will provide additional support to the other case managers and review how cases are being handled to better utilize resources. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Set attainable goals and monitor progress of clients, find the barriers and ways to remove them to attain self sufficiency
• Design of Housing Plans specific to barriers and additional needed support for clients
• Assist clients with varying needs (i.e. general information, housing, apartment searching, veteran assistance, and referrals)
• Follow up and evaluation on progress of clients then report to management on client progression-adjust the plan to meet the specific barriers on a client by client basis
• Meet to monitor progress and maintain accurate documentation of progress towards goals and services provided
• Knowledge of harm reduction, motivational interviewing and trauma-informed care.
• Maintain accurate required documentation, including entering required client information into Pinellas Homeless Information Network (PHMIS), as required
• Post information relative to job skills, housing, social events on the bulletin board-provide different resources to meet the clients need
• Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc. 
• Assist with client access to services and community resources as needed 
• Promote an environment of teamwork and collaboration 

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements
• Complies with all company safety, personnel and operational policies and procedures
• Complies with work schedule to ensure effective operations of Agency programs 
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission

Employee Benefits: 

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment 
• 13 Paid Holidays to include Employee’s birthday and Date of Hire 
• 403(b) with employer match up to 3%

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Able to speak, write and understand English 
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening 
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
•    Must have reliable transportation
• Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values 
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Advanced knowledge of homelessness, severe and persistent mental illness and substance abuse
• Advanced knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
• Ability to form partnerships in the community and seek out community resources
• Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities 
• Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook 
• Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers 
• Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations 

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• PHD and/or experience 15-years’ experience (work, life or volunteer) in social services. 
• Veterans preferred

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency. 

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. 

St. Vincent de Paul CARES is an Equal Opportunity Employer.