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Benefits:
- Salary, bonus, and commission averages $85,000
- Base salary depending on experience
- Bonus based on sales targets
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Wellness resources
- 401(k)
- Employee discounts
Position Overview
The Studio Manager is responsible for the daily operations, financial performance, team development, and service standards of Stretch Zone Wesley Chapel.
This hands-on leadership role drives membership growth, coaches the sales and practitioner teams, builds relationships within the local community, and ensures every member receives an exceptional Stretch Zone experience.
Responsibilities
Sales and Studio Performance
- Monitor revenue, active memberships, lead-to-demo rates, closing percentages, retention, refunds, and other key performance indicators.
- Establish daily, weekly, and monthly sales goals and hold the team accountable for achieving them.
- Coach Sales Associates on lead follow-up, appointment booking, consultations, and membership sales.
- Analyze studio performance and develop clear plans for improvement.
- Prepare accurate reports and explain performance compared with established goals and budgets.
Team Leadership and Operations
- Recruit, onboard, train, coach, and develop Sales Associates and Stretch Practitioners.
- Create employee schedules and maintain appropriate studio coverage.
- Lead structured weekly team meetings with defined priorities and action items.
- Monitor employee timekeeping, attendance, productivity, and practitioner utilization.
- Maintain a consistent presence in the studio while supporting sales and daily operations.
- Ensure reports are accurate and submitted on time.
- Implement Stretch Zone procedures, promotions, training, and brand initiatives.
- Maintain a clean, organized, welcoming, and professional studio environment.
Community Outreach
- Develop relationships with local gyms, healthcare providers, employers, residential communities, vendors, and other community organizations.
- Schedule and conduct qualified outreach meetings.
- Coordinate community events, presentations, and on-site demonstrations.
- Establish active referral and promotional partnerships.
- Maintain a monthly outreach report documenting meetings, events, partnerships, and follow-up activity.
Member Experience
- Ensure every member receives a consistent, professional, and welcoming experience.
- Monitor member satisfaction and address issues affecting retention.
- Resolve elevated member concerns promptly and professionally.
- Build strong relationships with members and create a positive studio community.
Qualifications
- Previous management experience, preferably in fitness, wellness, hospitality, retail, or another membership-based business.
- Strong sales background with demonstrated success meeting goals.
- Experience coaching employees and creating team accountability.
- Ability to understand business metrics and turn results into practical action plans.
- Strong communication, organization, leadership, and problem-solving skills.
- Comfortable conducting community outreach and developing local partnerships.
- Ability to work occasional evenings and weekends based on studio needs.
- Proficiency with common business software and the ability to learn company systems.
Nice to Have
- Experience managing a boutique fitness, wellness, or membership-based studio.
- Experience with presales or opening a new business location.
- Familiarity with CRM, scheduling, and membership-management systems.
- Experience reviewing budgets, payroll, and profit-and-loss statements.
- Proven success developing community partnerships and referral relationships.
- Background in fitness, personal training, healthcare, or wellness.
- College degree in business, management, marketing, or a related field.
About Stretch Zone
Stretch Zone is a leader in practitioner-assisted stretching. Using patented equipment and established protocols, Stretch Zone practitioners help members improve mobility, increase range of motion, reduce stiffness, and support their overall activity and performance goals.
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