Manager, IT Delivery & Business Operations

Manager, IT Delivery & Business Operations
Location: Conover, NC (On-Site – 5 Days per Week)
Department: Information Technology
Reports To: CTO

About the Opportunity
Symbiotic Services is seeking a Manager, IT Delivery & Business Operations to lead the planning, coordination, governance, and successful execution of enterprise technology initiatives. This role partners closely with IT leadership and business stakeholders to ensure projects are prioritized, communicated effectively, and delivered on time while aligning technology efforts with business objectives.

Key Responsibilities

IT Project Delivery

• Manage the IT project portfolio utilizing Asana.
  
• Lead project planning, prioritization, and execution.
  
• Coordinate work across software development and infrastructure teams.
  
• Identify and remove project roadblocks.
  
• Ensure initiatives remain aligned with business priorities and delivery timelines.
  
• Provide executive-level project status reporting.
  

Business Partnership

• Serve as the primary liaison between business units and IT.
  
• Translate business needs into actionable technical requirements.
  
• Communicate technical concepts clearly to non-technical stakeholders.
  
• Build strong partnerships across operations, customer service, finance, and executive leadership.
  

Governance & Process Improvement

• Lead IT governance processes.
  
• Facilitate monthly project review meetings.
  
• Improve project intake and prioritization processes.
  
• Standardize project documentation and operating procedures.
  
• Drive continuous process improvement initiatives.
  

Operational Leadership

• Coordinate project activities across technical teams.
  
• Monitor project health, resource utilization, and delivery metrics.
  
• Promote proactive communication and organizational transparency.
  
• Help establish reporting and operational performance metrics.
  

Qualifications

• 7+ years of Information Technology experience.
  
• 3+ years leading technology projects or delivery teams.
  
• Experience supporting a manufacturing organization.
  
• Strong understanding of manufacturing business operations.
  
• Ability to translate technical concepts into business language.
  
• Experience working with executive leadership.
  
• Excellent communication, organization, and leadership skills.
  

Technical Skills

• Asana (preferred)
  
• IT Service Management platforms (ServiceNow, Jira Service Management, Atera, Freshservice, or similar)
  
• Microsoft 365
  
• SQL reporting familiarity
  
• Manufacturing systems
  
• Microsoft Office Suite
  
• Reporting and dashboard creation
  

Preferred Qualifications

• Manufacturing ERP experience
  
• Business Analysis
  
• Requirements gathering
  
• Change Management
  
• Process Improvement
  
• ITIL Foundations
  

Success in the First 12 Months

• Implement standardized IT project governance.
  
• Improve communication between IT and business teams.
  
• Increase visibility into project status across the organization.
  
• Establish consistent project reporting.
  
• Improve project delivery predictability.
  
• Reduce informal work intake.
  
• Help build a scalable IT operating model.
  

About Symbiotic Services
Symbiotic Services is a professional staffing and recruiting firm connecting talented professionals with outstanding career opportunities. Qualified candidates are encouraged to apply to learn more about this opportunity.