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Summary of Performance Expectations.
This position is responsible for all pre-registration activities including gathering and processing patient demographic and financial information, identifying payment sources, computing and collecting patient responsibilities, ensuring authorization information has been obtained, providing patient appointment reminders and instructions, and providing excellent customer service to all patients, peers, medical center staff, community providers, etc.
Required
High school diploma or equivalent.
Preferred
Formal course work in business administration. Medical terminology.
Work Experience:
Required
One year administrative experience in customer service. Given experience and on-the-job training, incumbent should be proficient in the basic aspects of the job within three months of employment date.
Preferred
Three years experience in a hospital admitting department or medical office.
About Catawba Valley Medical Center
COMPREHENSIVE, ACCESSIBLE HEALTHCARE SERVICES IN THE CATAWBA VALLEY
Our mission: Exceptional Healthcare. Every Person. Every Time.
At A Glance:
- Region’s only level III Neonatal Intensive Care Unit (NICU)
- Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
- American College of Surgeons Accredited Comprehensive Community Cancer Center
HIGH LEVEL OF TECHNICAL CARE FROM MEDICAL EXPERTS
Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five-county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state-of-the-art technology available.
One of our goals at Catawba Valley Medical Center is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital. No one should have to travel far for the expert level medical treatment they need. We work with a plethora of medical specialists capable of diagnosing, treating and operating on a wide variety of conditions.
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