Description

Customer Service Representative (CSR) — Call Center

JD Precision Plumbing & Air | Conroe, TX | Full-Time, On-Site

JD Precision Plumbing & Air is a growing home-services company built on doing right by the customer and the crew. Our Conroe call center is the front door to the whole business — the first voice every customer hears. We're hiring now, and this is a real opportunity to get in, get trained, and grow with us as our call volume expands across locations.

What You'll Do

Answer a high volume of inbound calls and be the friendly, professional first impression of JD Precision.
Book service appointments and convert callers into scheduled jobs — you own the "did we book it?" number.
Make outbound calls: confirmations, follow-ups, unsold-estimate call-backs, and membership renewals.
Enter and update customer information accurately in our software (ServiceTitan).
Coordinate with dispatch and field technicians so the right tech gets to the right home at the right time.
Handle customer questions and concerns with patience and ownership — turn a frustrated caller into a loyal one.
Help keep the phones covered as a dependable member of the team — including some evening and weekend shifts.
Hit daily and weekly booking and conversion targets.

Requirements

What We're Looking For

Customer service or call-center experience preferred — but the right attitude beats experience. We're glad to train someone who's coachable, positive, and eager to learn.
Warm, clear phone presence and strong communication skills.
Ability to multitask and stay organized while juggling calls, notes, and the schedule.
Comfortable on a computer; experience with ServiceTitan or a similar CRM is a plus, not a requirement.
A genuine team player who shows up dependably — reliability matters most in a role that keeps the phones answered.
High school diploma or equivalent.

Schedule

Full-time, on-site in Conroe. Flexibility for evening and weekend shifts is required — our call center supports multiple locations, so coverage across the week is part of the role.

Compensation & Benefits

$17–$19 per hour, based on experience.
[Health / dental / vision, PTO, retirement, paid training — list actual benefits.]

Why JD Precision

You'll be trained, supported, and set up to win — with a clear path to grow as our call center expands. Bring the attitude; we'll build the skills.

JD Precision Plumbing & Air is an Equal Opportunity Employer.

Learn more about this Employer on their Career Site