Telecommunication Installer I

Job Description Summary:

Job Description:

Responsibilities:

Cable Installation and Routing:

• Assist in the installation and routing of telecommunications cables, including fiber optic and copper cables, in both indoor and outdoor environments.
• Follow installation plans and blueprints to route cables according to project specifications, ensuring proper placement and alignment.

Cable Termination and Connectorization:

• Assist in terminating and connecting telecommunications cables, including fiber optic and copper cables, using appropriate tools and techniques.
• Ensure proper alignment, splicing, and termination of cables to maintain signal integrity and minimize signal loss.

Testing and Troubleshooting:

• Assist in conducting cable tests and measurements to verify signal strength, continuity, and quality, using specialized testing equipment.
• Identify and troubleshoot issues related to cable connectivity, signal loss, or other technical problems encountered during installation or maintenance activities.

Documentation and Reporting:

• Maintain accurate records of cable installations, terminations, and tests performed, documenting findings, observations, and corrective actions taken.
• Complete required documentation and paperwork associated with installation and maintenance activities, including work orders, test reports, and inspection logs.

Safety and Compliance:

• Adhere to safety protocols and procedures while working in the field, including wearing appropriate personal protective equipment (PPE) and following safe work practices.
• Ensure compliance with company policies, industry standards, and regulatory requirements related to cable installation and maintenance activities.

Customer Interface and In-Home Service Delivery:

• Serve as the lead technician for customer-facing service installations and repairs involving TV, internet, Wi-Fi, phone, and security equipment.
• Oversee customer interactions to ensure professionalism, technical accuracy, and service excellence.
• Mentor junior staff on proper in-home service procedures, customer etiquette, and troubleshooting best practices.
• Resolve escalated customer concerns and ensure consistent delivery of high-quality services across all service visits.

Qualifications:

• High school diploma or equivalent required; technical certification or coursework in telecommunications, and/or equivalent related experience.
• Basic understanding of telecommunications cable systems, including fiber optic and copper cables.
• Strong mechanical aptitude and manual dexterity, with the ability to use hand and power tools effectively.
• Good communication and interpersonal skills, with the ability to work effectively as part of a team.
• Willingness to work outdoors and in confined spaces, as well as the ability to lift and carry heavy equipment and materials.

Physical Requirements:

• Must be able to work outdoors in all weather conditions, including extreme heat, cold, rain, and wind.
• Ability to climb utility poles and ladders up to 40 feet using proper fall protection equipment.
• Frequently required to stand, walk, stoop, kneel, crouch, and crawl.
• Must be able to lift, carry, push, and pull up to 50 pounds regularly and occasionally heavier loads with assistance.
• Manual dexterity to operate hand and power tools, handle small components, and complete fine motor tasks.
• Visual acuity required to read blueprints, operate machinery, and perform detailed work.
• Ability to hear and understand verbal instructions and communication in noisy work environments.
• Must be able to wear and work in required personal protective equipment (PPE), including hard hats, safety glasses, gloves, high-visibility vests, and climbing gear.
• Ability to drive and operate company vehicles and trailers, with or without towing, as required.
• Extended periods of driving and working in elevated positions may be necessary.
• May be required to sit, stand, or walk for extended periods depending on the nature of the worksite and duties.