Academic and Client Technologies Specialist III

Description of Job Duty:

The goal of this position is to partner with academic and administrative units of the assigned area of campus to proactively assess and address their technology needs, ensuring alignment with ACT and ITS policies. Act as a trusted advisor within the university community, guiding departments through technology adoption, lifecycle management, and continuous improvement initiatives. 

Serve as the primary escalation point for complex technical issues, delivering endpoint support that requires advanced diagnostic and troubleshooting skills. Collaborates directly with vendors and internal stakeholders to resolve persistent or high-impact incidents. Leverage deep expertise in both custom and enterprise hardware/software environments to ensure seamless integration, deployment, and upgrade of technology solutions. Demonstrate exceptional analytical abilities and consistently deliver superior customer service in person and remotely.