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Dual Rate Floor Supervisor/Pit Manager

Hard Rock Hotel & Casino Ottawa
Posted 2 months ago, valid for 21 days
Location

Copeland, FL 34137, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The position involves overseeing the operation of table games in a gaming pit, ensuring high levels of customer service and player satisfaction.
  • Candidates must have at least 2 years of experience in a gaming or customer service environment.
  • The role requires monitoring game limits, handling customer requests, and ensuring compliance with gaming regulations.
  • The company offers a comprehensive benefits package and prioritizes hiring members of the Seminole Tribe and other federally recognized Native American Tribes.
  • Salary for this position is competitive and commensurate with experience.

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits


Job Description:

Responsibilities include, but are not limited to the following: Responsible for smooth operation of a specific amount of table games within a gaming pit(s) to include:

  • Offers the highest possible level of customer service resulting in a maximum level of player enjoyment and return play. 

  • Monitors and adjusts table game limits with respect to gaming volume.

  • Responsible for handling customer requests, including information, markers, and comps.

  • Ensures accuracy of all monetary transactions. 

  • Responsible for compliance with all Seminole Gaming’s Compliance and Regulations and Federal CTR & SARC regulations.

  • Responsible for specific table games scheduling for Dealers. Responsible for maintaining a high level of subordinate performance & productivity.

  • Responsible for customer enjoyment and satisfaction. 


The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.




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