BEHIND EVERY LEGEND IS A FLAWLESS FOUNDATION.

EVERY LEARNER WHO GROWS HERE

starts in a system you built and maintain.

DuraServ is looking for an LMS Administrator who runs the platform with precision — configuring, publishing, troubleshooting, reporting, and governing the learning infrastructure that every team member depends on.

The Learning Platform Only Works If Someone Makes It Work.

DuraServ operates across nine regions with hundreds of technicians, sales professionals, branch leaders, and corporate team members — all of whom depend on the learning management system for onboarding, compliance training, certifications, and professional development. When the LMS runs well, learning happens. When content isn't published correctly, assignments aren't loading, or reports aren't accurate, everyone feels it.

As LMS Administrator, you own the day-to-day operations of DuraServ's learning management system — configuration, user support, content lifecycle management, taxonomy governance, AI-enabled feature administration, reporting, and continuous improvement. You're not the person who creates the courses. You're the person who ensures the platform, the data, and the learner experience behind every course are exactly what they need to be.

If you take pride in a learning platform that runs cleanly, reports accurately, and never makes a learner feel like the system is working against them — this role was built for you.

What You'll Own

The Platform

Manage day-to-day LMS operations — system configuration, user support, permissions, course publication, learning assignments, and data accuracy across the full platform
Load, configure, test, publish, maintain, review, update, archive, and retire learning content, courses, curricula, certifications, surveys, and AI-enabled learning features in accordance with organizational standards
Troubleshoot LMS technical issues, respond to user inquiries, resolve access and completion concerns, and escalate to vendors or internal partners when needed — your response time and accuracy determine whether a learner's experience recovers quickly or compounds into a larger issue
Evaluate, coordinate, and support LMS enhancements, upgrades, integrations with HCM platforms, AI-enabled capabilities, and new feature deployment with vendors and internal technology partners

The Governance

Maintain the enterprise learning taxonomy, catalog structure, metadata standards, functional skills architecture, and content governance framework — your structure determines whether learners can find what they need and whether reports mean anything
Support data integrity, AI solution readiness, and system administration standards by auditing LMS records, validating learning data, and monitoring configuration practices
Create and maintain LMS documentation, user guides, job aids, process documentation, and administrator training materials for learners, instructors, managers, and administrators

The Insights & Partnership

Develop, analyze, and distribute LMS reports, dashboards, and AI-supported learning insights to evaluate participation, completion, compliance, survey feedback, and program effectiveness — your data tells the story of whether learning is working
Deliver LMS training and guidance on system functionality — including AI-enabled tools — to promote effective adoption and a positive learning experience across the organization
Partner with key business stakeholders to support enterprise-wide learning journeys, compliance training, leadership development, and other learning initiatives

Who You Are

You don't let content sit in draft. You don't let reports go stale. And you don't let a taxonomy that made sense two years ago create confusion today.

An LMS operations expert — you've administered learning management systems at an enterprise level; course publication, user management, permissions, and reporting are your working environment
A governance professional — you understand that a well-structured taxonomy and clean metadata are what make a platform scalable; you build and maintain that structure with intention
A skilled troubleshooter — when a learner can't access a course or a completion isn't recording, you diagnose the issue, resolve it, and prevent the next occurrence
An AI-aware administrator — you understand how AI-enabled LMS features work and can evaluate, configure, and support intelligent content recommendations, learning analytics, and learner support tools
Detail-obsessed — data integrity, audit accuracy, and configuration standards all reflect the same standard: correct, complete, and current
A calm, service-oriented communicator — learners, managers, and business stakeholders come to you with problems; you respond with solutions and a professional tone regardless of the volume or urgency
Adaptable — technology changes, business priorities shift, and platform capabilities evolve; you keep pace without losing accuracy or quality

What We're Looking For

Required

7+ years of related experience in LMS administration, learning technology, talent development operations, HR systems, training coordination, or a related field
Demonstrated experience administering learning management systems — managing course content, supporting users, configuring the platform, and generating LMS reports
Strong attention to detail, problem-solving skills, and ability to manage multiple competing priorities accurately in a fast-paced HR environment
Clear communication skills across technical and non-technical audiences — learners, managers, business leaders, and vendor partners

Preferred

High School diploma or equivalent required; associate or bachelor's degree preferred
Experience with AI-enabled LMS features — intelligent content recommendations, learning analytics, automation, and learner support tools
Background in content governance, taxonomy management, metadata standards, or learning catalog architecture
Experience supporting HCM platform integrations and vendor-managed LMS upgrades and enhancement releases

What's in It for You

Competitive compensation commensurate with experience
Full benefits package: medical, dental, vision, and 401K with company match
Company-provided life insurance, short-term and long-term disability
A platform to own and improve — taxonomy, governance, AI features, integrations, and reporting are all yours to shape
Direct partnership with the Talent Management team and visibility to HR, business, and technology leadership
A stable, office-based environment at DuraServ Corporate in Coppell, TX with no travel requirement
An organization investing in AI-enabled learning technology — you'll be at the center of how that capability develops

A Note to the Right Candidate.

If you've been in an LMS role where the platform worked because of your configurations, your governance, and your willingness to troubleshoot problems before they became complaints — you understand exactly what this role requires.

DuraServ's learning platform is the infrastructure behind every new hire who onboards successfully, every technician who earns a certification, and every manager who completes compliance training on time. When it runs right, nobody thinks about it. That's the goal — and it takes a serious administrator to make it happen.

Behind every legend is a flawless foundation. Come build it with us.

APPLY NOW — LMS Professionals Wanted.

Hit Apply. Tell us what LMS you've administered, how you've structured the taxonomy, and what your reporting looks like when a stakeholder needs answers fast.

Please note: This is NOT a remote or hybrid role. This position is based on-site at DuraServ Corporate in Coppell, TX.

About DuraServ

DuraServ is a national leader in commercial dock and door solutions, operating across the U.S. and Canada since 2001. Our Talent Management team is committed to building a learning culture that develops every team member from Day 1 — and the LMS Administrator is the person who keeps that infrastructure running.

DuraServ is an Equal Opportunity Employer.

NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

DuraServ — Building Careers That Move Commerce Forward

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