Senior Sales Business Retention Associate

Wolters Kluwer Tax and Accounting North America invite individuals who are passionate about helping to create the future of tax and accounting to join our team!  

What You’ll Be Doing:

As a Sr. Sales Business Retention Associate for Wolters Kluwer Tax & Accounting you will perform inside sales activities related to the existing customer base. Your primary responsibility is to secure the various software product renewals, increase revenue through upselling and delivering on annual price increases. Additionally, you will be responsible for generating, uncovering and forwarding leads to the appropriate sales channels. You will report to the Associate Director, Sales Business Retention.

Key Tasks:

• Learns full line of Tax & Accounting software products including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients

• Handles renewal activity for Tax & Accounting software customers to effectively promote and facilitate a positive renewal environment for the customer

• Handles add-on sales activity and other sales services

• Executes the sales process for Tax & Accounting Software products and services by staying fully informed of the prescribed sales process

• Actively evaluates and explores new practices and tools to improve processes consistent with company guidelines and presents to management for implementation consideration

• Effectively tracks and manages renewal cycles throughout the year

• Manages additional high-profile accounts for tax compliance

• Other duties as assigned by Manager/Supervisor

You're a Great Fit if You Have:

Education:

BS/BA degree in a business-related field; Or if no degree, equivalent years of relevant work experience

Minimum Experience:

• Two+ years of experience in a sales/account management, customer service or customer facing role including:

• Experience using online presentation tools (MS Teams)

• Excellent verbal and written English language skills

Preferred Qualifications:

• Two or more years of B2B retention/renewals or inside sales experience working with an intangible product; preferably SaaS/software subscription-based products

• Formalized sales training (e.g., Holden, Complex Sale, Solutions Selling, Miller Heiman, The Challenger Sales Module)

• Working knowledge of Tax & Accounting industry and Audit principles, practices and terminology

• Proficiency with Salesforce.com or other comparable CRM application

Core Competency Requirements:

• Demonstrated ability to work independently and meet deadlines consistently with minimal supervision

• Demonstrated ability to create positive working relationships with customers, co-workers, and leaders

• Strong customer service and interpersonal skills

• Good organizational skills and ability to prioritize work effectively to meet business needs

• Ability to work flexible schedule and manage overtime as required meeting objectives during peak season

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.