Sr. Engineer, Enterprise Systems (Service Now)

Lead Application Developer (Service Now)

Coppell, TX

What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy.

At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.

Job Summary

Here at Brinker International, our ServiceNow practice is growing, and we’re excited to build an amazing team to support our expanding capabilities. The ServiceNow Lead Application Developer is a driving force in shaping the quality, consistency, and direction of development across our ServiceNow platform. This position blends hands on expertise with inspiring leadership, to deliver smart, scalable, well-designed solutions in an Agile Scrum framework. You’ll stay close to the work—spending at least 30% of your time building high impact solutions, including custom scoped applications with App Engine—while also guiding strategy, championing best practices, and helping the team grow stronger every day. We’re looking for someone with deep platform mastery, a passion for excellence, and the enthusiasm to elevate our development capabilities to the next level.

What You’ll Do

• Establish an application development governance framework, ensuring consistency, quality, and compliance with ServiceNow best practices. 
• Partners with architecture, security, and technical teams to ensure governance follows enterprise design principles. 
• Conduct design reviews to ensure proposed solutions maximize out of box capability, minimize customization, are consistent with platform best practices and align with the platform roadmap. 
• Define coding standards, development guidelines, and quality assurance processes. Audit developed code, scripts and configurations to ensure solutions are secure, scalable, upgrade-safe, and compliant with best practices, guidelines, and standards. 
• Monitor platform health, performance, and technical debt, recommending remediation strategies and initiative-taking optimization. 
• Foster a collaborative, high energy development culture by leading engaging workshops, sharing knowledge openly, and sparking continuous peer learning. Coach the team on solution design, scripting, integrations, and troubleshooting. 
• Participate in Agile Scrum ceremonies like sprint planning, refinement, and estimation while championing agile engineering practices like automated testing and iterative delivery. Partner closely with product owners to turn business needs into clear, actionable stories for developers and testers. 
• Hands On Development (30%+) - Design and build advanced ServiceNow solutions, including custom scoped apps using App Engine Studio. Create scripts, integrations (REST/SOAP/MID Server), UI components, and workflow automations. Tackle complex issues, lead root cause analysis, and take on backlog items that need deep technical expertise. 
• Stay current with the latest ServiceNow releases, trends, features, and App Engine innovations, to recommend new capabilities, automation, adoption, and optimization opportunities.

What You Bring to the Team

• Bachelor’s degree in information technology, Computer Science, Business, or a related field. 

• 5 - 7 years of experience in ServiceNow development, administration, or platform engineering 

• 3+ years of experience in a senior or lead technical role on the ServiceNow platform within a corporate environment. Restaurant or retail experience, preferred. 

• ServiceNow certifications (e.g., CSA, CAD, CIS in relevant modules) preferred. Skills 

• Able to depict and explain the importance of complex ideas, issues, and designs to varied audiences; educate department(s) on business vision and plan and the impact of change. 

• Strong problem solver with demonstrated ability to influence a team to push the solutions and progress. 

• Strong experimental mindset to drive innovation. 

• Comfortable with ambiguity and makes timely, evidence-based decisions and iterates quickly. Able to make difficult and quick decisions daily. 

• Deep hands-on experience with ServiceNow scripting (JavaScript, Glide), integrations, data models, and workflows 

• Experience with ServiceNow architecture, best practices, and upgrade strategies 

• Proven experience establishing development standards and governance frameworks. 

• Demonstrated ability to coach, mentor, and uplift technical teams. 

• Background in Agile / Scrum delivery models.

Why Brinker 

At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.

Here’s how we make that real for our BrinkerHeads at the RSC:

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.

Check our Careers page and LinkedIn for more exciting opportunities!