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Membership Retention Agent

AAA
Posted 2 months ago, valid for 21 days
Location

Coppell, TX 75099, US

Salary

Competitive

Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

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Sonic Summary

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  • The Membership Retention Agent position involves making outbound calls to lapsed members in California, Hawaii, New Mexico, and Texas to renew memberships.
  • Candidates should have 1-3 years of sales experience and a high school diploma or GED, with a college degree preferred.
  • The role requires proficiency in Microsoft Office and strong communication skills, as well as the ability to multi-task and resolve conflicts during the sales process.
  • The salary for this position is competitive, and employees enjoy remarkable benefits including health coverage, 401(K) plans, tuition assistance, and paid parental leave.
  • AAA is an Equal Opportunity Employer and values diversity within its workforce, aiming to deliver legendary service to over 18 million members.
Membership Retention Agent

This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.

Job Duties

  • Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.

  • Invoice memberships sold and process payments.

  • Maintain up-to-date, working knowledge of membership products, features and benefits.

  • Perform all other duties and responsibilities as assigned or required.

  • Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.


Qualifications

  • High school diploma/GED required, college degree preferred.

  • 1-3 years sales experience preferred.

  • Professional communication skills required, both written and oral.

  • Demonstrate ability to prioritize tasks and assignments required.

  • Proficiency in Microsoft Office software, including Outlook, Word and Excel required.

Remarkable benefits:

•   Ā Health coverage for medical, dental, vision

•   Ā 401(K) saving plans with company match AND PensionĀ Ā Ā Ā 

•   Ā Tuition assistance

•   Ā Floating holidays and PTO for community volunteer programs

•   Ā Paid parental leave

•   Ā Wellness programs

•   Ā Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā€

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify




Learn more about this Employer on their Career Site

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By applying, a AAA account will be created for you. AAA's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.