JOB TITLE: Community Liaison

REPORTS TO: Director of Business Development

FLSA STATUS: Exempt

JOB SUMMARY:

The Community Liaison is responsible for building relationships that help grow the organization and increase community awareness. This role serves as a bridge between GastroMed, LLC. and the community by visiting physician offices and medical centers, participating in community events, supporting marketing efforts, and promoting the organization's services.

The ideal candidate is a professional, outgoing, bilingual individual who enjoys networking, building relationships, and representing GastroMed, LLC. in the community.

QUALIFICATIONS/EDUCATION:

2-4 year degree in Marketing, Business, Healthcare, Communications, or a related field preferred; equivalent experience will be considered.
Bilingual in English and Spanish required.
Excellent communication and interpersonal skills.
Professional appearance and presentation.
Strong organizational skills and the ability to work independently.
Experience in healthcare, marketing, community outreach, or business development is preferred.
Valid driver's license and reliable transportation required.

ABILITIES/SKILLS:

Strong relationship-building skills with the ability to develop and maintain professional relationships with physicians, medical offices, community partners, and external organizations.
Excellent networking skills with the ability to identify opportunities to increase community presence, referrals, and organizational growth.
Excellent verbal and written communication skills with the ability to represent the organization professionally.
Strong community engagement skills with the ability to participate in events, health fairs, sponsorship activities, and outreach initiatives.
Knowledge and understanding of social media platforms with the ability to support marketing initiatives by capturing content, sharing ideas, and promoting community involvement.
Strong organizational and time-management skills with the ability to manage multiple priorities and follow up effectively.
Excellent customer service skills with a professional, friendly, and approachable demeanor.
Ability to work independently, manage outreach schedules, and meet established goals.
Strong interpersonal skills with the ability to communicate effectively with physicians, staff, patients, and community representatives.
Creative mindset with the ability to identify new opportunities to promote services and strengthen the organization’s presence.
Ability to maintain confidentiality and demonstrate professionalism at all times.
Must be dependable, self-motivated, and able to follow company policies and procedures.

SUPERVISORY RESPONSIBILITIES:

ESSENTIAL DUTIES/ RESPONSIBILITIES:

Visit physician offices, medical centers, and other referral sources to build and maintain relationships.
Identify opportunities to grow referrals and strengthen community partnerships.
Research and participate in health fairs, community events, sponsorships, and networking opportunities.
Represent the organization at community events and outreach activities.
Assist with creating social media content by capturing photos, videos, and event highlights.
Support the organization's online reputation by encouraging patient reviews and community engagement.
Work closely with the marketing team to promote physicians, services, and locations.
Maintain records of outreach activities and provide regular updates to leadership.
Track outreach activities, referral relationships, community engagement efforts, and growth opportunities to measure effectiveness and support business development goals.
Perform any other duties as assigned.

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