Patient Access Rep (Full-Time Night Shift / Weekends Needed)

Position Summary:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:

· Greet and direct patients and visitors to appropriate nursing units and departments.

· Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools,

software, and websites.

· Educate patients on financial responsibility and potential solutions.

· Obtain signatures and distributes of forms including General Consent, Patient Rights, NoPP, IMM,

COB, ABN, etc.

· Responsible for knowledge and accurate use and execution of policies and procedures, supporting

tools, software, and websites.

· Responsible for knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP,

etc.

· Works effectively with fellow co-workers and all other hospital departments.

· Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow

employees to ensure a professional, responsible, and courteous environment.

· Commits to recognize and respect cultural diversity for all customers (internal and external).

· Meets performance standards established by leadership, including but not limited to registration

quality, point of service collections, confidentiality and customer service.

· Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

· Excellent customer service and communication skills

· Ability to discuss and collect patient financial responsibility

· Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc.

· Ability to work independently, prioritize and multi-task

· Medical terminology and/or insurance knowledge

· Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

I. Education: High School Diploma or Equivalent Required

II. Experience: 1-2 years of relevant experience preferred

III. Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)

IV. Certification/Licensure: