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POSITION SUMMARY:
Responsible for coordination and documentation of staffing across Nursing Departments. Works to ensure that the
appropriate numbers and skill mixes are assigned to each nursing unit to meet patient care needs by target staffing plans and
specialized needs as directed by Support Services Director, Nurse Managers and/or Nursing Supervisor. Works in a fast
paced, high stress environment.
POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience):
High school graduate or equivalent
Previous staffing experience and/or knowledge of healthcare environment required
Beginning knowledge of PC's and Windows required
CUSTOMER SERVICE RESPONSIBILITIES:
Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department
and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work
environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a
friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays
concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to
meeting the expectations and requirements of internal and external customers. Works with customers to identify problem
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