At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Duties

Manages (plans, directs, supervises, evaluates, rewards, and disciplines) all tasks performed by department managers and staff.
Ensures the safety and protection of property, guests and employees.
Communicates on a frequent basis with General Manager’s Office and other central service areas, especially regarding any unusual situations.
Ensures effective employee assimilation upon arrival. Including; assigning staff accommodations, explanation of policies and expectations, property tour, introduction to department managers for schedule and uniforms, etc.
Establishes a tone of professionalism, positive thinking, and promotes a culture consistent with organizational values.
Builds and fosters team environment among all staff members. Model’s the way to promote a positive can-do attitude, ensuring exceptional guest service.
Works with People & Culture to assist with employee transfers, promotions, coaching, disciplinary action, terminations, etc.
Meets daily with Department managers to discuss operational needs, occupancy, staff concerns, productivity, daily forecasts, sales goals, etc.
Holds regularly scheduled staff meetings with department heads to review and update budgets, forecasts, hotel activities, etc.
Works with Staff Accountant to assign manager’s operating banks. Plans and distributes change to outlets when necessary.
Works with Chef, F&B manager on food and liquor cost and their controls.
Reviews and approves all department schedules to ensure efficient staffing and productivity levels are maintained.
Ensures Managers have the necessary tools to operate. Follows up on operational needs, staffing, training opportunities, etc.
Resolves guest and employee concerns tactfully and in a timely manner.
Conducts routine weekly dormitory inspections ensuring safety and cleanliness guidelines are followed.
Frequently inspects rooms, public areas, and kitchen for cleanliness and condition.
Will assist in specific departments when necessary.
Enforces and follows all Company policies and regulations.
Performs other duties as assigned.

Skills & Experience

3-5 years previous hotel GM, guest service management experience is required.
Hotel/restaurant degree or equivalent experience required.
Experience in seasonal hotel or concessions operations is preferred.
Excellent organizational, time management, communication and interpersonal skills are required.
Must possess ability to communicate effectively both orally and in writing with all levels of management.
Previous experience with public speaking recommended.
Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be able to handle guest concerns in a professional and tactful manner.
Must use tact and discretion due to exposure to confidential matters.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

General Manager, Belton Chalet