Contractor Support Associate

About Bridgeway

Bridgeway is a rapidly growing Pittsburgh based company that is already among the country’s largest specialty transportation providers. Join an exciting and dynamic work environment where Team Members work together to deliver world class support to our customers, drivers, agents and carriers. With over half a million loads annually, and a legacy of service to customers in critical industries, Bridgeway has a history of solving the country’s toughest transportation problems. Join our Team and become the Future of Freight!

About the Position

We are seeking a highly motivated and customer-oriented Contractor Support Associate to join our team. This role is responsible for providing comprehensive support and assistance to our network of contractors. A day in the life of this role will involve (but not be limited to) addressing inquiries, resolving issues, and ensuring a smooth and efficient collaboration between contractors and our company. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a commitment to delivering exceptional service.

Key Responsibilities: 

• Customer Interaction
  • Provide timely and accurate support to contractors via phone and email in a high-volume environment.
  • Understand and address contractors’ queries, concerns, and feedback.
  • Maintain a high level of professionalism and positive demeanor.
• Issue Resolution
  • Assist contractors with various issues.
  • Coordinate with internal teams (such as safety, settlements, billing) to resolve contractor issues effectively.
• Product and Service Knowledge
  • Stay informed about the company’s products, services, and policies.
  • Guide contractors in selecting the best solutions for their needs.
  • Provide training or demonstrations as needed.
• Administrative Duties
  • Maintain accurate and up-to-date records of customer interactions in our ticketing system.
  • Assist in the training of new team members.

Job Requirements:

• Proven experience in a customer service role, preferably in a contractor or B2B environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer service software, databases, and tools.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• Understanding various dimensions to ensure proper trailer selection 

The Company provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information or other categories protected by law.