Teller

Classification: Non-Exempt

Reports to: Head Teller/Branch Manager
Department: Teller Line

Date of Revision: April 23, 2026
Summary:
The Teller is responsible for conducting and processing various types of member transactions while delivering the West-Aircomm Experience. This includes providing prompt, efficient, and friendly customer service to members while adhering to bank teller policy and procedure guidelines while going the extra mile to retain member loyalty and satisfaction. It also requires tellers to maintain a balanced cash drawer and become skilled in the ability to build member relationships to identify products and services to meet the member’s banking needs.

Essential Functions
•    Serves members by accurately and efficiently completing account transactions.
•    Provides account services to members by receiving deposits, and loan payments cashing checks, issuing withdrawals for regular shares, share drafts, club accounts, money market accounts, and kid’s accounts by check or cash.
•    Process night drop and mail deposits.
•    Handle regular IRA contributions.
•    Sell cashier’s checks, money orders, and gift cards.
•    Handle VISA advances, and post VISA payments.
•    Process member transfers of funds.
•    Open Christmas club and vacation club accounts.
•    Close regular shares, share drafts, club accounts, money market accounts, and kid’s accounts.
•    Accept safety deposit box payments and other miscellaneous cash transactions.
•    Gather appropriate documentation related to Currency Transaction Reports and report information on potentially suspicious activity to the BSA Committee via the unusual activity referral on Verafin.
•    Record appropriate transactions in the Monetary Instrument Log.
•    Balance teller drawer.
•    Co-balance teller vault.
Other Duties
•    Cross-sell all credit union’s products and services.
•    Go the extra mile to build trusting relationships, member loyalty, and satisfaction.
•    Understand and comply with all bank secrecy policies and all other compliance requirements.
•    Manage risk in every transaction and detect fraudulent transactions to prevent losses.
•    Assist members, answer member questions, and direct the member to the appropriate department. 
•    Operate and maintain all necessary teller equipment.
•    File transfer cards.
•    Flexibility to report to and assist other branches upon request.
•    Performs other duties as assigned by the Head Teller or Branch Manager; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 
Education and Experience
-  High school diploma, GED, or equivalent. 
-  Six months of consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred.
Other required skills include customer service, attention to detail, general math skills, excellent verbal communication, integrity, selling to customer needs, interpersonal skills, financial skills, and thoroughness.

Competencies 
•    Accurate
•    Oral Communication
•    Member Oriented
•    Teambuilding
•    Ethical
•    Honesty /Integrity
•    Interpersonal
•    Reliability
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; accommodation is not reasonable if it imposes undue financial or administrative burdens on the employer or requires a fundamental alteration to the nature of the job.
Identify the percentage of time an incumbent is exposed to the following work conditions using following standards:
N (Not Applicable) Activity is not applicable to this occupation.  
O (Occasionally) Occupation requires this activity or exposure up to 33% of the time (0 - 2.5+ hrs/day of 8 hour day) 
F (Frequently) Occupation requires this activity or exposure from 33% - 66% of the time (2.5 - 5.5+ hrs/day of 8 hour day) 
C (Constantly) Occupation requires this activity or exposure more than 66% of the time (5.5+ hrs/day of 8 hour day) 
F - Indoor Work   
N - Outdoor Work          
N - Unpleasant Odors/Noise
N - Use/exposure to Chemicals     F - Operating Computer
O - Operating Vehicle
N - Exposure to Hazards
N - Extreme Temperatures    F - Office Environment
O - Stressful Situations 
 - Other (explain)
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
The following standards reflect the percentage of time physical demands are required:
N (Not Applicable) Activity is not applicable to this occupation.  
O (Occasionally) Occupation requires this activity or exposure up to 33% of the time (0 - 2.5 hrs./day of 8-hour day) 
F (Frequently) Occupation requires this activity or exposure from 33% - 66% of the time (2.5 - 5.5 hrs./day of 8-hour day) 
C (Constantly) Occupation requires this activity or exposure more than 66% of the time (5.5+ hrs./day of 8-hour day) 
•    Communicating Verbally (C) - Expressing or exchanging ideas by means of the spoken word to impart oral information to customers, staff, volunteers, or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.
•    Hearing (C) - The ability to hear, understand, and distinguish speech and/or other sounds (e.g., alarms, door buzzers, codes). A yes or no answer is captured for each of the five hearing requirements listed:
                   _Y_ One-on-one (in person)                  _Y_ Telephone
                       _Y_ Group or conference (in person)           _Y_ Other sounds
•    Near Visual Acuity (C) - Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
•    Peripheral Vision (O) - Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
•    Far Visual Acuity (F) - Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
•    Fine Manipulation (C) - Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
•    Gross Manipulation (C) - Seizing, holding, grasping, turning, or otherwise working with hand(s).
•    Keyboarding (C) - Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
•    Lifting/Carrying (O) - Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object – usually by holding it in the hands or arms but may occur on the shoulder. Up to 50-pound lifting requirement.
•    Pushing/Pulling (O) - may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Up to 50-pound exertion of force requirement.
•    Reaching At/Below Shoulder Level (C) - Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
•    Reaching Overhead (O) - Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
•    Sitting (C) - Remaining in a seated position.
•    Crawling (N) - Moving about on hands and knees or hands and feet.
•    Crouching (N) - Bending body downward and forward by bending legs and spine.
•    Kneeling (N) - Bending legs at knees to come to rest on knee(s).
•    Standing/Walking/Running (C) - Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
•    Stooping (O) - Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.
•    Climbing Ramps/Stairs (O) - Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).

Position Type/Expected Hours of Work
For full-time employees, there is an expectation of 37.5 - 40 hours per week.  Hours are somewhat flexible, and some late evenings or weekends may be required. 

Travel
< 10% Travel to other branches (Beaver, Moon Township, Aliquippa, and Zelienople) as needed. 

Work Clearances (if applicable)
Criminal Background Investigation and Credit Check. Must be Bondable.

EEO Statement
West-Aircomm Federal Credit Union is an equal opportunity employer that does not discriminate in employment. All qualified applicants will receive consideration for employment, training, promotion and pay without regard to race, color, religion, age, sex including pregnancy, sexual orientation, or gender identity, national origin, genetic information, disability, protected veteran, or marital status.