Service Shop Foreman (60107)

Job DetailsJob Location: Carolina Customs - Cornelius, NC 28031Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: Skilled Labor - TradesJob Responsibilities: Recruits hire and motivate qualified service technicians. Assists technicians in developing their skills. Understands and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Ensures that all department employees receive appropriate manufacturer training. Conducts regular performance reviews for all technicians in accordance with dealership guidelines. Ensures that all repairs are assigned to technicians equally and fairly. Provides technical support for technicians when necessary. Executes the service SOP (Standard Operating Procedures) at all times. Dispatches repair orders in AutoPoint and monitors technician recommendation guidelines. Trains, executes and holds all staff accountable for AutoPoint execution. Ensures repairs are charged out correctly. Checks progress of each repair order throughout the day. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road tests vehicles to quality-check work performed. Accounts for all documents; ensures that none are missing and all are processed correctly. Establishes and maintains a customer follow-up program to confirm satisfaction with the service experience. Handles all customer complaints within 24 hours, informing other managers as appropriate. Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer. Ensures the proper care, storage, and inventory of special tools. Keeps abreast of new equipment and tools available and recommends purchases. Attends manager's meetings as requested. Strives for harmony and teamwork within the department and with all other departments. Maintains a safe work environment. Maintains professional appearance. Other tasks as assigned. QualificationsJob Qualifications: Two to four years of related experience or training, or an equivalent combination of education and experience.  Proficiency in MS Outlook, Excel, and Word An excellent understanding of work optimization techniques Good knowledge of applicable safety regulations and procedures. Excellent verbal and written communication skills. Strong leadership abilities. Good time management and problem-solving skills A willingness to work long hours and overtime, if needed. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to define problems, collect data, establish facts and draw valid conclusions. Automotive Service Excellence (ASE) Certifications recommended