Description

Title: Emergency Response Support Professional - UNLICENSED PROFESSIONAL

Position Type: Full-time, Exempt

Reports to: Emergency Response Clinical Manager

Base Location: Cornwall

Schedule: Saturday - Wednesday 10am-6pm

Pay Rate: $58,000/yr (UNLICENSED PROFESSIONAL)

About Independent Living, Inc.

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide.

ILI is committed to empowering individuals to live independently and participate fully in their communities.

Interested in learning more about who we are? We encourage applicants to watch our agency video to gain insight into our mission, vision, values, and the impact we make within the community. The video offers a closer look at our culture and the meaningful work our team does every day. Please select the link below for your preferred platform to view the video.

YouTube: https://youtu.be/pc1BlNdilYM

Facebook: https://www.facebook.com/MyIndependentLiving

Instagram: https://www.instagram.com/myindependentliving/

TikTok: https://www.tiktok.com/@myindependentlivinginc

Why Work with Us?

Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
Be part of a frontline crisis response team making an immediate, life-changing impact during some of the most critical moments in people’s lives
Work in a collaborative, supportive environment alongside a clinician and peers where compassion, quick thinking, and human connection are at the center of every response

About the Role

The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises.

Working alongside licensed clinicians and peer professionals, this role focuses on de-escalation, emotional support, resource connection, and advocacy. This position plays a vital role in helping individuals navigate crisis situations while promoting recovery, safety, and self-determination.

What You’ll Do

Respond to emergency and pre-emergency calls as part of a mobile crisis response team
Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
Deliver calm, compassionate, and non-judgmental support to individuals and families
Offer emotional support, encouragement, and hope grounded in recovery principles
Assist individuals and families in understanding substance use, mental health challenges, and recovery pathways
Support families and loved ones in navigating crisis situations and accessing help
Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
Provide education on harm reduction strategies and safety planning
Advocate for individuals’ rights, preferences, and access to services
Maintain up-to-date knowledge of community resources and referral options
Complete accurate and timely documentation following each response
Participate in trainings, team meetings, and continuing education opportunities
Responsible for conducting a non-medical assessment, evaluation of crisis situation, and providing coordination on next steps for follow-up care.

Requirements

The ideal candidate will have:

A licensed professional in Social Work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy, Nursing, or a related field
Strong communication, interpersonal, and de-escalation skills
Ability to work independently and manage time effectively
Comfort working in community-based settings, including homes and alongside first responders
Valid, unrestricted driver’s license
Basic computer skills with the ability to complete documentation accurately and on time
Understanding of and openness to multiple pathways to recovery

It would be a plus if you also have:

Willingness to obtain New York Certified Recovery Peer Specialist (NYCPS) or Certified Recovery Peer Advocate (CPRA) certification within the first year
Knowledge of or willingness to learn about recovery principles, crisis intervention, and suicide prevention
Bilingual in English and Spanish
Lived or professional experience with mental health, substance use, or justice system involvement
Strong ability to remain calm under pressure and respond effectively in crisis situations
Demonstrated empathy, active listening skills, and a non-judgmental approach
Belief in person-centered care and multiple pathways to recovery

Success in this role will be demonstrated through:

Effective, compassionate responses to crisis situations
Strong engagement and rapport with individuals and families in distress
Timely and accurate completion of documentation and reports
Successful connection of individuals to appropriate services and resources
Positive collaboration with team members and community partners
Demonstrated growth in crisis response skills and recovery-oriented practices

What we will provide to you

Paid holidays from the first day of employment
Paid lunch break
Paid time off
401(k) with company match
Health, Dental and Vision insurance
Flexible Spending Accounts (FSA)
Company provided Life, AD&D and Short- and Long-Term disability insurance
Voluntary insurances including Critical Illness and Hospital Indemnity

We actively support an inclusive hiring process and encourage people with disabilities, visible and non-visible, to apply. If you require reasonable accommodation to support the application or onboarding process, please contact Latoya Merricks at (845) 674-7752.

ILI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, or any other characteristic or status protected by applicable law.

To apply, visit us at https://www.myindependentliving.org/careers/

Learn more about this Employer on their Career Site