Fiber I&R Technician - South Carolina

Fiber I&R Travel Technician / Field Technician

Location: Corolla Beach, NC

Job Description

The Fiber I&R Travel Technician / Field Technician position is based in Corolla Beach, NC and is full-time. The primary function of this role is to install fiber optic internet services while providing world-class quality workmanship and exceptional customer education for residential and commercial customers.

As a Travel Technician, you must be flexible with work locations and willing to relocate temporarily as client work volumes and business needs require.

Why Work for CS Contract Solutions and its Family of Companies?

We offer highly competitive pay, health, vision, and dental insurance, PTO, and a 401(k). CS is growing rapidly and believes in promoting from within. We have many growth opportunities available.

We offer greenhorn and remedial paid training for all skill levels because we believe in keeping our axes sharp.

Our culture recognizes that people are a company's most valuable asset. Our goal is to ensure you feel supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician.

We also offer incentivized competitions that promote safety and quality, giving technicians opportunities to earn bonuses for doing what is already expected and required.

What We Are Looking For

Someone who takes pride in delivering quality work every day. We are looking for individuals who anticipate customer needs and offer solutions that meet both current and future requirements. A successful candidate listens to understand, not simply to respond.

At CS, we operate under the following core values:

• Honesty and Integrity
• Attitude Over Skills
• Courage in Communications
• The 3 E's: Effort, Energy, and Execution
• Keep Your Axe Sharp

Role and Responsibilities

• Install, maintain, and repair fiber optic systems for residential and commercial customers.
• Ensure proper performance of internet, phone, and, where applicable, television services.
• Complete pre-installation work orders, post-installation service verification, and customer education to ensure customer satisfaction.
• Place aerial and buried fiber optic drops and install interior and exterior wiring.
• Follow all OSHA regulations and company safety standards.
• Work at heights using various types of ladders.
• Work in confined spaces when required.
• Assist fellow technicians when needed to support team success.
• Maintain a professional appearance and positive attitude while representing the company and serving customers.
• Adapt quickly to new processes, technologies, and information.
• Utilize internal systems for work orders, documentation, and timekeeping.
• Maintain customer appointments and provide excellent customer service.
• Meet or exceed quality, productivity, completion, and repeat service metrics.
• Relocate periodically throughout assigned regions to support client work volumes.

Qualifications and Requirements

• Fiber optic internet and home phone service installation experience preferred. Paid training is available for qualified candidates.
• Must own a 4-wheel drive truck or SUV equipped with a ladder rack. Due to beach access requirements in Corolla Beach, technicians must be comfortable driving on sand and know how to safely air down tires when necessary to access customer locations. Vans and non-4WD vehicles are not suitable for this role.
• Must provide and maintain the tools and safety equipment required to perform fiber installation, maintenance, and repair work.
• Must be able to lift up to 80 lbs. unassisted and work at heights using ladders, in confined spaces, and in various outdoor weather conditions.
• Strong communication, customer service, and problem-solving skills with the ability to work independently and as part of a team.
• Must pass a background check, motor vehicle record (MVR) screening, and drug test, and be willing to travel, relocate temporarily to support work volumes, and work overtime or weekends as needed.

Compensation

This is a production-based pay position. Compensation rates will be provided upon resume submission. Paid training is available for qualified candidates.

Important: This position services customers in remote coastal locations, including homes that are only accessible by driving on the beach. A 4-wheel drive truck or SUV is required, and candidates must be comfortable operating their vehicle in sandy terrain to reach customer sites safely and efficiently.