Lead Server, SET (Full Time)

AtPendry,It’sAllBecauseofYOU! 

Lead Server 

Imagineturningyourpassionandtalentintoafulfillingcareer.Imagineabeautifulworkplace where you can learn, grow, and have fun.  AtPendry,weknowoursuccessisallbecauseofyou.Here,you’renotjustanassociatebuta passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively,discovercareergrowthopportunities,andhavefunwhilecraftinglasting,cherished momentsforourguests.Working atPendryismore than ajob;it’s awayoflife.Don’tjust imagine the possibility—join us. 

YourJourney 

• Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards 

• Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment. 

• Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs. 

• Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence. 

• Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies.  

• Ensure food and beverages are being served in a professional and timely manner 

• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions. 

• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience. 

• Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments. 

• Monitor the set up and maintenance of the venue(s) to ensure all side work is complete 

• Interact with guests to ensure a positive guest experience 

• Attend daily pre-shift meetings 

• Assist with ongoing service training  

• Assist with the completion of daily shift reports as needed 

• Deliver on guests’ expectations and have the desire to create WOW moments 

• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs 

AboutYou 

• You enjoy being an active business partner and passionate about spirits,wine, and food 

• You are personable and love engaging with guests 

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same 

• You are trustworthy and have integrity 

MustHaves 

• Abilitytoworkaflexibleschedule,includingweekendsandholidays 

• Abilitytocollaborateinateamenvironment 

• Basic communication skills 

• Oneyearminimumofexperienceinfoodandbeverageoperations 

• Prior supervisory experience, a plus  

• Prior micros or other systems experience, a plus 

• Luxuryhotelexperience,aplus 

YouWillEnjoy 

• Freemeals 

• Freeuniformsandcleaning 

• Ongoingcommunityoutreachevents 

• Hoteldiscounts 

• Associates’eventsthroughouttheyear 

• Healthcarebenefits 

• 401kretirementplanwithcompanymatching 

PhysicalRequirements 

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift 

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift 

• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi- regular basis 

AtPendry,wewanteveryguestandeveryassociatetofeelthattheybelong.Tobeseen,tobe recognized, and to feelour gratitude.Inthe United States, we areproudtobe an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regardto race, color,religion,sex,age,nationalorigin,sexualorientation,genderidentity, disability,protectedveteranstatus,oranyotherbasisprohibitedbyfederal,state,orlocallaw. Job applicants with disabilities who need assistance oran accommodation in order to apply foraposition(ortheirrepresentative)shouldcontactthePeopledepartmentdirectlyatyour preferred location.