Level 0 Help Desk Technician

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Description:

We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working alongside experienced professionals in a dynamic and fast-paced environment.

Key Responsibilities:

• Assist with basic troubleshooting and support for hardware and software issues.
• Perform routine maintenance and updates on client systems.
• Help set up and configure new hardware and software for clients.
• Provide support for network connectivity issues.
• Document and track support requests and resolutions in our ticketing system.
• Assist with inventory management and tracking of IT assets.
• Collaborate with team members to ensure timely and effective resolution of client issues.
• Participate in training sessions and workshops to enhance technical skills.

Qualifications:

• Currently pursuing a degree or certifications in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Eagerness to learn and adapt to new technologies and processes.

What We Offer:

• Hands-on experience in a professional IT environment.
• Mentorship and guidance from experienced IT professionals.
• Opportunity to develop technical skills and gain industry knowledge.
• Flexible working hours to accommodate academic commitments.
• Professional growth opportunities and certifications.
  
• Competitive salary based on experience
• Cell Phone reimbursement
• Health, dental, and vision insurance
• Paid time off and holidays
• Collaborative work environment