Level 3 Help Desk Technician

About Us: Onsite Computing is a leading provider of comprehensive IT solutions and support services. We are committed to delivering exceptional service and innovative technology solutions to our clients. Our team is composed of dedicated professionals who thrive in a collaborative and dynamic environment.

Job Description:

We are seeking an experienced and highly skilled Level 3 Help Desk Technician to join our team. The ideal candidate will possess advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical issues, mentoring junior technicians, and contributing to the continuous improvement of our support processes.

Key Responsibilities:

• Provide advanced troubleshooting and resolution for complex hardware, software, and network issues.
• Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.
• Perform root cause analysis to identify and address recurring technical problems.
• Configure, maintain, and troubleshoot servers, network devices, and other critical infrastructure.
• Assist with the deployment and management of IT projects, including system upgrades and migrations.
• Document and maintain detailed records of support requests, resolutions, and best practices.
• Collaborate with other IT teams to ensure seamless integration and operation of systems.
• Stay current with emerging technologies and industry trends to provide informed recommendations.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at a Level 2 or higher position.
• Strong knowledge of Windows and Linux operating systems, networking protocols, and enterprise-level hardware and software.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to the latest technologies and tools.
• Flexible working hours and remote work options.