ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. 

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. 

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Performs executive, managerial, professional, technical and non-exempt recruiting including college/university recruiting.  Partners with line managers to create internal and external recruiting methods and procedures to meet business requirements.  Oversees the identification of potential candidates, interviewing, selection and placement of candidates for reassignment, promotion and external-hire-for-employment. Ensures recruiting strategy, methodology, and processes are aligned with business needs, talent strategy and desired employee capabilities/skills.  May contribute to the design and placement of employment advertising.  Responsible for relations with outside employment agencies and recruiters. Ensures compliance with all legal aspects of recruiting function.

HOW YOU’LL MAKE AN IMPACT

Consults with corporate and site operations to ensure alignment between recruiting needs and recruiting strategy

Partners with corporate and site managers to obtain and confirm search requests that clearly indicate key responsibilities, requirements, environmental conditions, compensation, target audience (internal and/or external), timeframes, etc.

WHAT YOU’LL ACTUALLY DO

Performs comprehensive targeted research strategy for qualified candidates via internal databases, job boards, schools, professional associations, business contacts with other companies and discussions with other research personnel

Serves as the recruiting liaison for company sponsored committees and initiatives such as college recruitment programs

Researches, assembles, analyzes and makes recommendations regarding recruiting metrics

Interviews and screens candidates to ensure their qualifications meet open positions

Conducts skills testing and office interviews to measure capability and aptitude

Oversees all pre-employment requirements (e.g., background investigations including reference checks, drug testing, physical exams) to ensure compliance and proper applicant tracking flow and records maintenance

Collaborates with other HR functions on recruiting issues (e.g., new hire requirements, compensation, etc)

Completes the hiring process by drafting and gaining sign-off on offer letters

Presents job opportunities to qualified candidates and negotiates job offers for the most qualified candidate(s)

Coordinates with the HR Manager to ensure all new hiring processing takes place on the employee's first day of work.

May provide functional guidance, advice and/or training to less-experienced recruiting staff.

Work with hiring managers on recruiting planning meetings

Create job descriptions

Lead the creation of a recruiting and interviewing plan for each open position

Efficiently and effectively fill open positions

Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation

Develop a pool of qualified candidates in advance of need

Research and recommend new sources for active and passive candidate recruiting

Build networks to find qualified passive candidates

Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues

Utilize the Internet for recruitment 
-- Post positions to appropriate Internet sources 
-- Improve the company website recruiting page to assist in recruiting 
-- Research new ways of using the Internet for recruitment 
-- Use social and professional networking sites to identify and source candidates

Learn more about this Employer on their Career Site

Talent Acquisition Recruiter