Clinic Operations Manager

Where compassion meets innovation and technology and our employees are family.

General Purpose of Job:

Reporting to an assigned Director, the Clinic Operations Manager is responsible for the day-to-day operations of the assigned clinics to include drafting performance reviews, staffing, physician relations and patient satisfaction initiatives, developing goals and objectives, and maintaining records of the clinic's services. The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. Responsible for the development and implementation of clinical and non-clinical policies, guided by professional and clinical standards. This position also has a secondary support role, in the absence of the Clinic Director.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

The above statements should be included on all job descriptions.

List the job's essential or most important functions and responsibilities. Include all important aspects of the job -- whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.  Standard functions listed below should be included on all job descriptions.

• Always maintains utmost level of confidentiality.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. 
• Provides day-to-day operational oversight to the assigned clinics.
• Organizes, coordinates, delegates licensed and unlicensed stall in the delivery of patient care in compliance with hospital policies, protocols and procedures.
• Addresses staffing needs to ensure smooth clinic throughput.
• Provides direct patient care as needed, within the scope of licensure.
• Monitors the schedule and intercedes proactively when there are issues.
• Monitors safety, infection control and quality to ensure that standards are met.
• Supports referring physician needs to promote ease of access for those patients requiring specialized care.
• Supports departmental physicians to ensure that supplies, equipment and staffing are readily available, as appropriate.
• Provides secondary support to the Clinic Director for assigned clinics.
• Monitors time and attendance.
• Prepares payroll timesheets for QC physicians.
• Enters, as needed, any additional payroll codes, differentials to ensure an accurate payroll.
• Enters payroll adjustments in a timely manner.
• Tracks attendance of staff and counsels, as appropriate, for absenteeism.
• Provides leadership to the assigned clinics.
• Maintains patient satisfaction communication boards for the staff.
• Leads and/or participates in staff educational programs and monthly meetings.
• Mentors' frontline leaders in staff management skills including coaching, fairness and communications.
• Assists with monthly financial variances research, as requested.
• Assists with preparation and monitoring of budgets.
• Directs and monitors the quality program to ensure that audits and other related activities are conducted as Scheduled / as intended.

Supervisory Responsibilities:

• Effectively administers performance management system including:
• developmental feedback
• goal setting
• assesses competency
• progressive discipline
• Strong knowledge of and effective in administering hospital policies and procedures.
• Responsible for sound management of human resources.
• Makes and implements decisions compatible with organizational goals.
• Maintains composure, effectiveness, and flexibility under pressure.
• Effectively administers performance management system including: developmental feedback. goal setting, assesses competency. progressive discipline.
• Strong knowledge of and effective in administering hospital policies and procedures.
• Responsible for sound management of human resources.
• Makes and implements decisions compatible with organizational goals.
• Maintains composure, effectiveness, and flexibility under pressure.
• Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, budget variance reports and position requisitions.
• Works with Human Resources and Director to recruit and hire staff and coordinates their orientation.
• Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development of staff.
• Manages with the Clinic Director quality improvement initiatives.
• Collaborates with physicians and Clinic Director to coordinate day-to-day patient care to ensure balanced provider panels within the health care team and facilitate appointment access for patients.
• Supervises the following job classes:
• RN, LVN, MA, MOS, Clinic Coordinator.

Education and/or Experience:

• Bachelor's degree (BSN, BS, BA) from four-year college or university – Preferred
• Pediatric experience – a plus
• Minimum of five (5) years of healthcare experience - Preferred

Certificates, Licenses, Registrations.

• Current, active, and unrestricted licensure in the State of Texas if licensed.  Must maintain throughout duration of employment if licensed.
• BLS from American Heart Association upon hire National Certification in specialty - preferred