Construction Support Specialist

JOB DESCRIPTION 

The Construction Support Specialist provides operational and administrative support for both 
construction projects and construction service-related work. This role coordinates field 
activities, tracks job progress, maintains documentation, and supports billing and closeout 
processes.

WHO WE ARE 

Erling is a family-owned company dedicated to delivering exceptional service solutions to our customers. Our focus is on equipping, building, repairing, and maintaining retail facilities for operators of convenience stores and related types of business. Our core expertise is with fuel systems however we are expanding our offerings to provide a broad range of equipment, installation, repairs, and maintenance of the mechanical systems in these facilities. Our market is roughly the eastern half of Texas. We have delivered double-digit annual revenue growth for over fifteen years and expect that to continue going forward. We are privately held.

We attract and retain people who had the following traits before joining our company: they are inherently hard working, they are hands-on get involved people, they pay attention to details and focus on doing the job right, they are constantly thinking about how to improve their work, they display good manners and know how to get along with other people. We operate in an “earned trust” work environment, which is to say we trust employees and expect they will deliver excellent results with minimal supervision. We are data driven and primarily utilize data to improve our performance. We have recently completed a new corporate office in Hutto, TX to accommodate future growth.

What You Will Be Doing 

• Construction Service Call Coordination:
  - Receive and prioritize fuel construction service requests
  - Dispatch technicians and track job status
  - Ensure proper documentation is submitted
• Project Support:
  - Prepare estimates and coordinate site surveys, spill bucket replacements, and dispenser 
  upgrades.
  - Track schedules, milestones, and deliverables
  - Coordinate with vendors, subcontractors, and field teams
  - Maintain project documentation, including RFIs, submittals, and change orders
• Communication:
  - Serve as liaison between teams and customers
  - Provide status updates and escalate issues
• Documentation & Data Management:
  - Maintain accurate records in company systems
  - Upload photos, receipts, and inspection reports
• Billing & Closeout Support:
  - Compile billing packages and review work orders
  - Coordinate with accounting on invoicing
• Compliance & Quality:
  - Ensure documentation meets regulatory requirements
  - Support audits and inspections
• Process Improvement:
  - Identify inefficiencies and support SOP development

WHAT YOU WILL NEED TO SUCCEED

• Ability to communicate internally and externally by providing updates  

• Ability to collaborate with personnel, such as customer service team, supervisors, and technicians to ensure continued service to customers  
• Clear verbal and written communication is critical for coordinating with contractors, management, and vendors
• Desire to expand your knowledge in the construction industry
  
• Follow through effectively in a fast-paced environment and prioritize needs as they arise
• The ability to multitask, manage files, and keep logs for budgets, site plans, and schedules
  
• Critical thinker and problem solver, able to interpret data 
• Clear verbal and written communication skills 
• Ability to successfully manage and complete a high volume of work with sometimes conflicting timelines and goals; adapt to changes and shift priorities to meet project and customer objectives 
• Accuracy of documentation
• Timeliness of service & project tracking
• Fast response times
• Compliance with audit requirements

TOP REASONS WHY EMPLOYEES RECOMMEND ERLING 

• Great culture with a close-knit team
• Work where your performance makes a real difference
• Opportunity for career and personal development
• Be part of a fast-paced growth company
• Competitive salary and benefits
  

QUALIFICATIONS 

• Two to five years of direct office support or field construction experience
  
• Experience in Petroleum Equipment Industry or Electric Vehicle Charging Industries a plus
• Proficient in Excel, scheduling software, and project management software
• Minimum high school diploma or GED
• Must pass a background check and drug screen prior to employment
• Spanish fluency preferred