Quality Control Specialist

BENEFITS: 

All employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family, including:

· Paid time off · Paid holidays ·401(k)w/employer match

· Health Insurance · Dental Insurance · Vision Insurance

· Life Insurance · Employee Discounts ·Employee Assistance Program 

· Disability Insurance · Paid Training · Flexible Spending Account

· Wellness Program · Tuition Reimbursement · Other benefits available 

About Us: 

Joining CCHAA means contributing to our mission to provide affordable housing for low to mixed income residents of our community. As a valued employee, you will take an active role in our purpose to educate, provide resources and enhance the quality of life for our residents. You are applying to work in a great industry!

JOB SUMMARY:

The Quality Control (QC) Specialist is responsible for conducting comprehensive quality-control reviews of Housing Choice Voucher (HCV) program files and transactions to ensure accuracy, consistency, and compliance with U.S. Department of Housing and Urban Development (HUD) regulations, the Housing Authority’s Administrative Plan, and applicable policies and procedures.

The QC Specialist independently reviews eligibility determinations, income and asset calculations, rent calculations, utility allowances, payment standards, verification documentation, and other program actions. The position identifies errors, documents findings, recommends corrective action, tracks recurring issues and trends, and works collaboratively with management and program staff to strengthen compliance and improve overall program performance.

The position serves as an important internal control within the Housing Choice Voucher program and supports the Housing Authority’s efforts to maintain program integrity, accurate Housing Assistance Payments (HAP), effective operations, and readiness for HUD monitoring and audits.

JOB DUTIES AND RESPONSIBILITIES:

• Conduct quality-control reviews of HCV participant files, including new admissions, annual reexaminations, interim reexaminations, portability actions, moves, terminations, and other program transactions.
• Review files for compliance with HUD regulations, the Housing Authority’s Administrative Plan, established policies, procedures, and internal controls.
• Verify the accuracy of household composition, eligibility determinations, income, assets, deductions, allowances, adjusted income, tenant rent, Total Tenant Payment (TTP), HAP, and other applicable calculations.
• Review supporting documentation and verification methods to determine whether required information is complete, accurate, current, and properly documented.
• Review the appropriate application of payment standards, utility allowances, rent reasonableness determinations, and other applicable program requirements.
• Review HUD forms, system entries, notices, verification documents, and other records for accuracy and consistency.
• Identify errors, discrepancies, missing documentation, procedural deficiencies, and potential compliance concerns.
• Clearly document QC findings and communicate required corrections to appropriate staff and supervisors.
• Track identified errors and corrective actions to ensure deficiencies are resolved timely and appropriately.
• Conduct follow-up reviews when necessary to verify that corrections have been completed.
• Analyze QC findings to identify recurring errors, trends, training needs, procedural weaknesses, and areas of elevated compliance risk.
• Prepare periodic reports summarizing QC results, error rates, trends, corrective actions, and recommendations for management.
• Assist management in developing corrective-action strategies designed to reduce errors and improve program performance.
• Provide technical guidance and feedback to HCV staff regarding identified errors and proper processing procedures.
• Recommend training or refresher training when QC findings indicate recurring knowledge or performance gaps.
• Maintain knowledge of current and changing HUD regulations, notices, handbooks, guidance, and other requirements affecting the HCV program.
• Assist with implementation and quality-control monitoring of regulatory and policy changes, including applicable HOTMA requirements.
• Support preparation for HUD reviews, SEMAP assessments, independent audits, internal audits, monitoring reviews, and other compliance activities.
• Assist in reviewing program processes and internal controls to identify opportunities for improved accuracy, efficiency, and consistency.
• Maintain organized QC records, reports, tracking logs, and supporting documentation.
• Protect confidential participant, landlord, employee, and agency information in accordance with applicable privacy and security requirements.
• Maintain independence and objectivity when conducting file reviews and reporting findings.
• Perform special reviews or targeted audits at the direction of management.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES:

The successful candidate should possess:

• Thorough knowledge of, or ability to acquire advanced knowledge of, the Housing Choice Voucher program and applicable HUD requirements.
• Knowledge of eligibility, income determination, deductions, assets, rent calculation, payment standards, utility allowances, HAP calculations, and verification requirements.
• Understanding of HUD compliance requirements and Housing Authority administrative policies.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and ability to identify discrepancies that may affect participant eligibility, rent, HAP, or program compliance.
• Ability to interpret regulations, policies, procedures, and technical guidance and apply them consistently to individual cases.
• Ability to conduct objective reviews and reach conclusions based on documentation and applicable requirements.
• Ability to communicate QC findings clearly, professionally, and constructively.
• Strong written communication and report-writing skills.
• Ability to organize and analyze QC data to identify patterns and trends.
• Ability to manage multiple reviews, deadlines, follow-up items, and priorities.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to work independently while collaborating effectively with supervisors, managers, and program staff.
• Proficiency with Microsoft Office applications and housing-management software or other database systems.
• Ability to learn and effectively use HUD systems and other applications required for assigned responsibilities.

EDUCATION & EXPERIENCE:

Education:
 High school diploma or equivalent required. Associate or bachelor’s degree in business administration, public administration, accounting, finance, social services, or a related field preferred.

Experience:
 Three (3) years of progressively responsible experience in affordable housing, assisted housing, Housing Choice Voucher administration, compliance, auditing, quality control, eligibility determination, case management, or a closely related field preferred.

Direct HCV program experience involving eligibility, annual and interim reexaminations, income calculations, rent calculations, or file review is strongly preferred.

An equivalent combination of education, training, and relevant experience may be considered

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must hold valid Texas Driver’s License along with satisfactory driving record. May operate CCHA vehicle while on CCHA business

PREFERRED EXPERIENCE:

Three (3) years of progressively responsible experience in affordable housing, assisted housing, Housing Choice Voucher administration, compliance, auditing, quality control, eligibility determination, case management, or a closely related field preferred.

Direct HCV program experience involving eligibility, annual and interim reexaminations, income calculations, rent calculations, or file review is strongly preferred.

An equivalent combination of education, training, and relevant experience may be considered.

Preferred Qualifications

• Previous Housing Choice Voucher program experience.
• Previous quality-control, compliance, auditing, or supervisory experience.
• Experience reviewing HCV participant files for regulatory and procedural compliance.
• Knowledge of HUD regulations and guidance applicable to the HCV program.
• Experience with SEMAP and HUD monitoring requirements.
• Experience with affordable-housing management software and HUD systems.
• Relevant HCV, occupancy, eligibility, rent-calculation, or compliance certifications.
• Experience developing reports, tracking error trends, or providing technical training to staff.

Performance Expectations

Successful performance in this position is demonstrated by:

• Accuracy and thoroughness of QC reviews.
• Timely completion of assigned reviews.
• Accurate identification and documentation of errors and compliance deficiencies.
• Consistent application of HUD requirements and Housing Authority policies.
• Effective tracking and verification of corrective actions.
• Identification of meaningful trends and systemic issues.
• Clear and professional communication of findings.
• Contribution to reductions in recurring processing errors.
• Support of successful HUD reviews, audits, and other compliance assessments.
• Maintenance of confidentiality, objectivity, and professional standards.

Working Conditions

Work is primarily performed in a standard office environment and requires extensive use of computers, electronic records, housing-management systems, and participant documentation. The employee may be required to sit for extended periods, review detailed documentation, communicate with employees and management, and manage multiple deadlines.

Occasional travel, training attendance, meetings, or work at other Housing Authority locations may be required.

NOTE: The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this position.

The Corpus Christi Housing Authority affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. The Corpus Christi Housing Authority is an Equal Opportunity Employer.