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Learning Delivery AssociateÂ
Salary: $18/hr
Location: Â Onsite in Corpus Christi, TX
Employment Type: Full Time
This is a hybrid role that combines training delivery and customer service support. The successful candidate will lead new hire and ongoing training classes as business needs require. During periods when training is not in session, the individual will provide exceptional customer service by handling inbound customer calls and assisting with issue resolution. This position requires flexibility, strong communication skills, and the ability to effectively transition between training and operational responsibilities.
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. Â
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Â
HERE’S WHAT THE JOB REALLY LOOKS LIKE
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
HOW YOU’LL MAKE AN IMPACT
- Conduct new hire training in a classroom settingÂ
- Conduct follow-up one-on-one training when necessaryÂ
- Conduct refresher training sessionsÂ
- Conduct certification sessionsÂ
- Attend training meetingsÂ
- Attend training/quality assurance meetingsÂ
- Assist training department with any other necessary functionsÂ
- Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.
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