Field Technician

Duties

·         Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.

·         Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.

·         Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers’ homes and Outside plant.

·         Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.

·         Provide field support for OSP network, maintenance, and troubleshooting.

·         Supports with customer escalations including Advanced installations, troubleshooting and damage claims.

·         Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues

·         Shared after hours and weekend on-call shifts required

·         Other duties as assigned.

Qualifications

·         Valid Driver’s license

·         Clean Driving history DMV record check required

·         Background Check Required

·         High School Diploma or Equivalent

·         Minimum of 2 years’ experience in Telecommunications or FTTH cabling, splicing, and network installation.

·         Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.

·         Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary.

·         Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).

·         Ability to work independently under minimal supervision.

·         Strong organizational skills, excellent communicator, and customer focused.

·         Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing and walking in construction areas.

·         Maintain strict confidentiality guidelines in accordance with company policy.

·         Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules.

Work Environment

·         Primarily working outdoors in a variety of weather conditions or in customers’ homes and properties.

·         Must be able to climb ladders and work aloft up to 28 ft, working in confined spaces such as crawls spaces and attics

·         Must be able to lift 75lbs

·         Must be able to stand for extended periods of time