Job DetailsJob Location: Account Service Center - Corvallis, OR 97333Position Type: Full TimeJob Shift: DayBenefits Citizens Bank offers competitive compensation and outstanding benefits: Medical, Dental, and Vision Insurance 401(k) with Employer Matching Employee Assistance and Wellness Program Life, Short-term and Long-term Disability Up to 11 Paid Holidays Health and Dependent Care Reimbursement Accounts Paid Time Off; Paid Family Leave Banking Privileges Position: Operations Support Representative Position Location Citizens Bank – Account Service Center Type: Non-Exempt/Non-Officer Reports to: ASC Operations Officer Description As an Operations Support Representative working in our Account Service Center (ASC), you will be cross trained in all areas of the Department and provide back up support when necessary. This includes but is not limited to Wires, ACH Receipt, Item Processing, Card Services. You will also be responsible for assisting with Branch Support & Research. Duties and Responsibilities Duties Branch Support & Research Process Garnishments & Levies General Ledger Balancing and Certifications Safepoint Reconciliation Responsible for sorting incoming postmarked mail by department, location, or category (e.g., bills, notices, personal, returned mail) Prepare correspondence to be mailed Perform courier duties by motor vehicle on an as-needed basis Back Up Item Processing Desk Wire Desk Card Services Desk General Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers. Compliance with the Bank Secrecy Act and other banking regulations. Help maintain a safe and secure work environment. Maintain the safety, integrity, and confidentiality of customer information. Model the Citizens Bank Corporate Culture in all aspects of interactions and work. Regular and reliable attendance. Responsible for completing all training courses assigned. Other duties as assigned. QualificationsRequired Qualifications High school diploma or equivalent. Experience operating Windows based PC. Familiarity with Microsoft Applications including Word, Excel, and Outlook. Valid driver’s license, satisfactory driving record, auto insurance, and personal vehicle. Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems. Preferred Qualifications Some experience in a Financial Institution or in a highly regulated industry. Attributes Exceptional problem-solving skills. Ability to build and maintain effective relationships with departments, branches, staff, Bank leadership, and vendors. Ability to maintain a high level of customer service even under pressure. Dedication to organizations goals, objectives, cultural values, mission, and vision. Ability to communicate effectively in writing as well as verbally in-person and via phone. Ability to prioritize tasks using strong time-management, personal and workspace organization, and problem-solving. Ability to work accurately with close attention to detail. Effective interpersonal skills with the ability to work with individuals and groups at all organizational levels. The ability to work independently and as part of a team Exhibit a professional, business-like appearance and demeanor. Working Conditions Work is conducted during day shift hours in an indoor, temperature-controlled office. Physical Requirements Ability to clearly speak, hear, see, and communicate with customers and co-workers. Ability to stand or sit for extended periods of time. Ability to perform repetitive finger, hand, and arm movements. Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds. Disclaimer Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and criminal background check.

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