Member Advocate I: Hoag Clinic Engagement Service

Hoag

Posted 18 hours ago, valid for 12 days

Costa Mesa, CA, US

$23 - $33.16 per hour

Full Time

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Sonic Summary

The Hoag Clinic is seeking a Customer Service Specialist for the Member Advocate I position.
This role involves answering phone calls, scheduling patient appointments, and triaging calls as necessary.
The specialist may also conduct pre-certifications to ensure coverage for appointments and medical care.
They will utilize data and technology to enhance the patient experience and act as a liaison between patients, members, and providers.
Candidates should have at least one year of experience, with a salary range of $40,000 to $50,000 per year.

Primary Duties and Responsibilities

Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

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