Customer Service Account Manager

North Star Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for a Customer Service Account Manager in Cottage Grove, MN. The Customer Service Account Manager is responsible for building long-term relationships with customers by providing product and service information, and by resolving issues in a timely manner.  This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet customer needs. 

ESSENTIALS JOB FUNCTIONS FOR THIS POSITION:

• Oversee assigned customer accounts and respond to emails in a timely manner. 
• Responsible for processing orders (electronic and manual), receive, change or cancel customer purchase orders in a timely manner. 
• Assist in answering incoming phone calls, emails, and other forms of electronic communication.
• Maintain customer records by updating account information as needed.
• Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on the effective delivery of customer service.
• Process credit memos, returns, and price deviations; Report feedback and/or corrective action back to customer, with manager approval.
• Respond to customer questions and complaints in a professional manner.  Direct complaints to the appropriate parties for immediate corrective action and resolution.
• Provide follow up on all aspects of customer orders (order status, trim issues, anticipated delays etc.)
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Process farm out orders to other facilities.
• Regular and predictable attendance.
• Perform other duties as assigned.
• Practice and enforce proper safety procedures.

REQUIRED EDUCATION / EXPERIENCE:

• High school diploma or GED.
• Minimum 2 years of customer service experience in an office setting.

PREFERRED EDUCATION / EXPERIENCE:

• Degree in administrative, business or management preferred but not required.
• Knowledge of the corrugated manufacturing industry process preferred.

REQUIRED SKILLS & ABILITIES:

• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent typing and communication skills are essential.
• Excellent communication skills – verbal and written.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Possess a high degree of accuracy and analytical skills.

AS AN INDUSTRY LEADER NORTH STAR SHEETS OFFERS:

• Year-round employment for job stability.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• Highly rewarding monthly Bonus program up to 21% your total monthly earnings! You are eligible for the Bonus program from your first day of employment!
• Weekly pay.
• 10 Paid holidays.
• Vacation time.
• Upward mobility opportunities for growth, training, and career advancement!
• A respectful, empowering, team-oriented and employee-friendly environment!
• North Star Sheets truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

PHYSICAL DEMANDS:

Employees are regularly required to walk and talk and hear, stand, and sit.

Ability to perform 6+ hours of computer work with data entry daily.

WORK ENVIRONMENT:

Ability to work in a fast-paced environment as a team player. 

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!