Position Summary

The Escrow Specialist is responsible for the administration and maintenance of the bank’s escrow portfolio, ensuring accurate analysis, payment processing, account maintenance, and regulatory compliance. This role oversees escrow account setup and boarding, performs escrow analyses, processes tax and insurance disbursements, and maintains escrow-related documentation throughout the life of the loan. The Escrow Specialist works closely with Loan Servicing, borrowers, insurance providers, tax authorities, and other third parties to ensure escrow accounts are managed accurately, efficiently, and in accordance with bank policies and regulatory requirements.

Minimum Qualifications

High school diploma required; Associate’s or Bachelor’s degree preferred.
5+ years of experience in escrow administration, mortgage servicing, or loan servicing REQUIRED.
Working knowledge of escrow analysis, insurance tracking, tax payments, and mortgage servicing practices.
Familiarity with RESPA requirements and escrow regulations preferred.
Strong computer skills, including Microsoft Office and loan servicing systems.

Key Responsibilities

Perform initial and ongoing escrow account setup, maintenance, and boarding for consumer and mortgage loan portfolios.
Conduct annual and periodic escrow analyses to ensure appropriate collection and disbursement amounts.
Process escrow disbursements for property taxes, hazard insurance, flood insurance, and other required payments.
Monitor escrow accounts for shortages, surpluses, deficiencies, and payment exceptions.
Prepare and distribute escrow analysis statements and customer notifications.
Maintain accurate escrow records, loan documentation, and account files.
Review and update insurance information, tax records, and escrow-related documentation.
Research and resolve escrow discrepancies, payment issues, and customer inquiries.
Coordinate with borrowers, insurance agents, tax authorities, and other third parties regarding escrow matters.
Ensure escrow administration complies with applicable regulations, including RESPA and other regulatory requirements.
Assist with audits, examinations, reporting requirements, and document retention processes.

Competencies

Detail-oriented and accurate recordkeeping.
Ability to manage multiple deadlines and priorities simultaneously.
Strong organizational and multitasking skills.
Ability to work independently while collaborating with internal teams and external partners.
Commitment to compliance, confidentiality, and operational excellence.

General Requirements

Must be able to lift and carry up to 10 pounds.
Some travel to branch or offsite locations may be required.
Ability to sit, stand, and operate a computer for extended periods of time.
Must comply with all bank policies, procedures, and regulatory requirements.
Maintain a professional appearance and demeanor.
Demonstrate confidentiality, integrity, and sound judgment in all interactions.
Must be able to work evenings and weekends as business needs dictate.

**Hybrid Schedule considered after 6 months employment.

COMPANY OVERVIEW

At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.

BENEFIT PROGRAM

Featured benefits for full-time team members include:
Health, dental, and vision insurance
Life and disability insurance
Critical illness, accident, and hospital indemnity insurance
Pet insurance and pet discount program
401(k) plan
Generous paid time off policy
Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.

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