Patient Financial Navigator Sr

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. 

FTE: 1.0, Shift: Day, Schedule: M-Fri 8 hr shifts

Position Summary

Responsibilities

• You will explain topics of insurance coverage, treatment costs, local and national alternative coverage opportunities, and financial assistance opportunities to the patient, relative or patient's representative
• You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs
• You will work with self-pay patients that do not qualify for government assistance programs to resolve accounts
• You will recommend patient services for charity write-off

Requirements

• Associate’s degree with business emphasis, public health administration or similar degree preferred
• One (1) year of business or college course work required - relevant experience may be considered in lieu of education requirements
• Completion of a medical terminology course or proficiency preferred
• Certified as an Application Counselor (CAC) or obtain certification within 90 days of hire
• Five (5) years of experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payer, Medicaid case work or billing experience of which two years is as a Washington State Certified Navigator

About Covington Medical Center 

MultiCare Covington Medical Center, a four-story, 58-bed hub, serves southeast King County with inpatient and outpatient surgical care, a birth center, primary and specialty care, urgent care, 24-hour Emergency Department, pharmacy, lab and imaging services. Clinicians benefit from a neighborhood-focused, team-oriented culture, delivering high-quality, patient-centered care in a rapidly growing community. 

About the Covington Community 

Covington is a friendly King County community with easy access to Seattle, Kent, Auburn and Maple Valley. With over 150 acres of parks, trails, waterways and sports facilities — plus a year-round aquatic center — the city provides abundant outdoor and family-friendly activities. Covington combines small-town charm with convenience and connectivity, offering a strong sense of community and an exceptional quality of life. 

Why MultiCare? 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life. 

Pay and Benefit Expectations

Associated benefit information can be viewed here.