Description

Job Summary:
We are seeking a highly organized and proactive Service Coordinator / Dispatch Coordinator to support daily service operations and act as a key liaison between customers, field technicians, and internal departments. This role is critical to maintaining efficient scheduling, managing workflow, and ensuring service requests are executed accurately and on time. The ideal candidate thrives in a fast-paced environment, communicates effectively, and can manage multiple priorities with precision.

Responsibilities:

Enter and manage new service jobs from Account Managers and field personnel
Monitor active work orders for status, accuracy, and timely progression
Follow up on open work orders to ensure completion and proper closeout
Review and verify completed job summaries for accuracy
Provide regular updates and status reporting to the Operations Manager
Coordinate with Account Managers to determine scheduling readiness for open jobs
Enter purchase orders for materials and products requested by field technicians
Support daily dispatching and scheduling efforts to maximize field productivity
Maintain strong communication between office staff, technicians, and customers

Qualifications:

2+ years of dispatching, service coordination, scheduling, or administrative support experience preferred
Experience in HVAC, mechanical service, construction, or related industry a plus
Strong organizational and multitasking skills
Proficient in scheduling/dispatch software and Microsoft Office
Ability to work with urgency, prioritize effectively, and solve problems independently
Strong written and verbal communication skills

Why Join Us:

Stable, growing company
Team-oriented environment
Opportunity to make a direct impact on operations
Competitive compensation and benefits

Requirements

Requirements:

Strong scheduling and multitasking abilities in a fast-paced environment
Proficiency in Microsoft Office
Ability to manage work orders, purchase orders, and technician scheduling with accuracy
Experience communicating with field personnel, customers, and internal teams professionally
Strong problem-solving, follow-up, and organizational skills

Full-time, Monday–Friday

In-office position

Health and 401K

Must be able to pass drug and background test.

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