Opportunity

Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services?

If so, we want you on our team at T2 Flex Force!

We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including MRI, CT, Ultrasound, X-Ray, Mammography, Nuclear Medicine, and other radiology procedures. You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience.

Prerequisites for employment include a clear Background Check and Medicare Fraud Check.

Responsibilities

Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols

Review imaging orders for completeness and accuracy prior to scheduling

Obtain and verify patient demographic, insurance, and registration information

Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments

Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations

Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs

Verify insurance coverage and obtain authorization information when required

Accurately document scheduling activities and patient interactions within designated systems

Adhere to HIPAA, HITECH, and organizational confidentiality standards

Provide professional, compassionate, and patient-centered service during every interaction

Meet productivity, quality, and customer service expectations in a fast-paced call center environment

Available to work shifts between 8:00 AM and 7:00 PM EST as needed

The Perks

Opportunity to gain valuable healthcare and radiology scheduling experience

Potential for long-term employment based on client needs and performance

Extensive training and professional development opportunities

Remote work environment

Positive team culture and supportive leadership

Meaningful work that directly impacts patient access to care

Requirements

High School Diploma or GED required; Associate's or Bachelor's Degree preferred

Must have experience using Epic EMR/EHR

Ability to navigate Epic scheduling, registration, and patient access workflows

Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic

1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred

Prior radiology scheduling experience highly preferred

Familiarity with medical terminology and diagnostic imaging procedures preferred

Strong attention to detail and commitment to accuracy

Excellent verbal, written, and interpersonal communication skills

Ability to maintain strict confidentiality and handle sensitive patient information

Comfortable working in multiple software applications and electronic medical record systems

Proficient with Microsoft Office applications including Outlook, Word, and Excel

Ability to work independently in a remote environment

Flexible, adaptable, and able to thrive in a fast-paced healthcare setting

Strong work ethic, reliability, and commitment to outstanding patient service

Additional Position Information

Full-time W-2 employment

Benefits and 401-k available for eligible employees

Remote / Work From Home position

Salary $18 per hour

Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST

Training hours are 8AM EST to 4:30PM EST

Company-provided equipment supplied

High-speed, reliable internet connection required

Employees must maintain a professional, distraction-free home office environment

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