Our Story

We get it—you're in the middle of a job search, and most companies are starting to sound the same. Here's the good news: we're different.

At 94 years old and counting, we've built our reputation on one thing above all else: exceptional service. And that starts with people like you—the ones who answer the call, solve the problem, and make customers feel like they matter. As a 100% employee-owned company, we foster a culture where collaboration and care aren't just buzzwords. When you help a customer succeed, you're helping yourself succeed too.

And by the way, SUPERIOR is a leading provider of industrial chemicals, composite products, and related services. At our core, we're driven by a commitment to flexible, innovative solutions—and the people who deliver them.

What We're Looking For

Our Cowpens, South Carolina team is looking for an Operations Administrator who is detail-oriented, organized, and enjoys supporting both operations and customer service in a manufacturing environment.

The typical hours for the role are Monday - Friday, 8 a.m. - 5 p.m.

What You'll Do

Operations Support:

Create and receipt manufacturing batch tickets within the ERP system.
Print labels for product containers.
Verify inventory availability for orders received from Customer Service.
Prepare and appropriately distribute documents for customer deliveries, which may include Bill of Ladings, Safety Data Sheets, and Certificates of Analysis.
Manage incoming phone calls to provide support to internal customers.
Receipt incoming Purchase Orders into the ERP system.
Frequent collaboration with operations personnel to resolve discrepancies.
Work with leadership and quality to manage slow-moving inventory.

Customer Service Support:

Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Maintain customer accounts by entering information within the ERP system.
Manage incoming phone calls and orders received via email.
Process orders within the ERP system.
Communicate and coordinate with internal departments (quality, operations, and sales) to develop a service plan and resolve any service failures.
Assist sales professionals with various administrative functions.
Other duties as assigned.

Candidates Should Possess

High school diploma or equivalent.
Strong attention to detail and a commitment to accuracy.
Excellent organizational and time management skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong communication and customer service skills.
Ability to work both independently and collaboratively with cross-functional teams.
Proficiency with Microsoft Outlook and general computer applications.
Experience working with ERP systems is preferred.
Previous administrative, customer service, or manufacturing support experience is a plus.

What We Offer

At SUPERIOR, we take care of our people. Our comprehensive benefits package includes:

Medical Insurance – Choose between a 100% company-paid HDHP or a highly subsidized PPO with low premiums
Employee Stock Ownership Plan (ESOP) – Build long-term wealth as an employee-owner
401(k) Retirement Plan
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Paid Time Off and Paid Holidays
Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability (STD & LTD)
Paid training to support your growth from day one

Join a company that invests in you—personally, professionally, and financially.

EOE including disability/veteran. Drug-free workplace.

Learn more about this Employer on their Career Site