Patient Care Coordinator

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team in a fast-paced, dynamic medical setting. This entry-level position offers comprehensive training and the opportunity to make a direct impact on the lives of patients.

Responsibilities and Duties:
As a Patient Care Coordinator, you will be trained to support the professional medical staff and help manage clinic operations. Key responsibilities include:

• Patient Scheduling: Coordinate patient appointments and ensure timely and accurate scheduling.
• Collecting Vitals & Patient Information: Take and record vital signs (e.g., blood pressure, temperature, heart rate) and gather essential patient information.
• Phone Handling & Patient Interaction: Answer phone calls, assist patients with inquiries, and provide direction as needed.
• Patient Registration: Admit and register patients into the clinic system, ensuring all necessary documentation is completed.
• Data & Record Keeping: Accurately input patient data into the clinic’s electronic health record (EHR) system and maintain updated patient files.
• Facility Maintenance: Assist with building upkeep, cleaning, and ensuring the clinic environment is safe and welcoming.
• Communication with Medical Staff: Relay information between patients and medical providers, ensuring smooth communication and efficient care.
• Customer Service & Patient-Centered Care: Provide exceptional service to patients by assisting with inquiries, directing them to appropriate services, and fostering a compassionate and supportive clinic atmosphere.
• Crisis Management & De-escalation: Demonstrate competency in verbal de-escalation, crisis intervention techniques, and maintaining a calm, professional demeanor in stressful situations.
• Regulatory Compliance: Follow HIPAA, OSHA, and other safety protocols to ensure patient confidentiality and a safe work environment.

Additionally, employees will be expected to develop a high-level understanding of:

• Medication-Assisted Treatment (MAT)
• Harm Reduction and Low Barrier/High Access Treatment
• Patient confidentiality (HIPAA)
• Safety practices (OSHA)
• Crisis Intervention and De-escalation

Qualifications and Skills:

• Previous Experience: Experience in a medical clinic or addiction treatment setting is preferred. However, willingness to learn and grow in the field is equally valued.
• Education: High school diploma or GED equivalent required. Experience can substitute for educational requirements in some cases.
• Technical Skills: Basic computer skills, including proficiency with office software and EHR systems.
• Transportation: Reliable transportation is required for commuting to the clinic.
• Time Management: Strong organizational and time management skills are essential.
• Dependability: Must be reliable, punctual, and able to work effectively in a team environment.
• Licenses/Certifications: Valid driver’s license is required.

Job Type:

• Full-Time, M-F
• Rover Position in some areas to provide care in Rural Locations. (Rovering is on a week on, week off basis (alternating) and is as follows: Tuesdays- Granby, Kremmling,  Wednesday-Steamboat, Thursday- Hayden, Meeker. A company vehicle is supplied. 
• This position may require flexibility with hours, including 8 hour shifts. 

Compensation: This position's pay range is $19-$24/hr, dependent on location, education, experience and internal equity.

Flu Vaccine Considerations:.

• Staff are expected to receive the seasonal flu vaccination as part of our health and safety practices.

Work Location:

• In-person at our clinic location.

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting.  However, if the position has not been filled, PLH may keep the application period open longer.