Customer Master Data & Invoicing Specialist

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.

The NNA Sales Channels Department is seeking an energetic individual to join our team as a Customer Master Data & Invoicing Specialist. The Customer Master Data & Invoicing Specialist plays a critical role in maintaining the accuracy, integrity, and efficiency of customer master data and invoicing processes across multiple business entities and sales organizations. This position supports a wide range of internal stakeholders and ensures that customer information and billing activities are executed with precision, timeliness, and compliance.

Key Responsibilities

• Create and maintain customer master data across multiple systems and entities, ensuring accuracy, consistency, and compliance with internal standards.
• Support onboarding of new customers, including screening, setup, documentation review, and coordination with internal partners.
• Process, validate, and troubleshoot invoicing activities to support timely and accurate billing, including invoice corrections as well as output maintenance.
• Monitor data quality, identify issues, and implement corrective actions to prevent downstream impacts.
• Collaborate with cross‑functional teams to resolve data discrepancies and support business‑critical workflows.
• Assist with audits, reporting, and compliance activities related to customer data and invoicing.
• Perform all job duties in alignment with established policies, procedures, and internal controls.

Education and experience required:

• High school diploma or equivalent

This position is available at multiple levels depending on experience: 

• Level I: No experience required.
• Level II: At least 1 year of channels index or customer service related experience.

Special knowledge, skills and abilities required:

• Strong verbal and written communication skills.
• Excellent computer skills.
• Adaptability to work with AI and technology.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Excellent prioritization and collaboration abilities.
• Process improvement oriented.

Preferred:

• Experience with SAP, customer master data, invoicing, or related operational processes.
• Familiarity with CRM platforms such as Salesforce.
• Proficiency with Microsoft Office tools, especially Excel.

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