Description

Job Summary

The Office Assistant is responsible for executing administrative tasks associated with successful property operation. This includes answering phones, greeting residents and visitors, making copies and faxing documents, inputting, managing, and closing out work orders, creating new files, managing existing files, collecting and batching rent payments, and coordinating mailings to residents and applicants.

Essential Job Functions

Models and instills company mission and values within all employees
Champions continuous improvement and regularly advocate strategies to enhance resident satisfaction, work processes and property performance
Prepares reports, presentations, memorandums, proposals, and correspondence
Schedules appointments and meetings for property management
Serves as the primary point-of-contact for resident inquires
Resolves resident conflict through de-escalation strategies
Assists in the preparation of departmental budgets and expense allowances
Tracks inventory of office supplies and order more of what is needed as approved
Assists in the completion of the initial rental application
Assists in the preparation of leases or rental agreements
Coordinates timely revenue collection in accordance with lease obligations and accounts receivable procedures
Enters rent information into Yardi in a timely and accurate manner
Assists in coordinating requests for repairs or maintenance, upkeep, and refurbishment at property
Adheres to Fair Housing Laws in all resident and prospect interactions
Other duties as assigned

Requirements

Knowledge, Skills, and Abilities

High school diploma or GED required
Minimum of two years of administrative experience, preferably in an office setting
Experience with Public Housing, Project-based Voucher, Tax Credit, and Section 8 is highly preferred
Scheduling flexibility based on business needs
Sound interpersonal skills
Strong written and verbal communication skills
Advanced customer service and problem-solving skills
Advanced organizational and time management skills
Technically proficient in Microsoft Office
Ability to work in a fast-paced, action-oriented environment
Ability to establish relationships across the organization and at various hierarchical levels
Ability to travel up to 10% of the time

Our Values

Embrace New Ways: obstacles are opportunities, and challenges are catalysts for change
Serve the Community: give back and pay it forward
Drive to Achieve: ambition and determination – we can achieve anything we can imagine
Purpose Over Pride: Collaboration, thoughtful listening, and respect guide how we work with each other

WE’VE GOT YOU COVERED

We take pride in supporting the health and well-being of our teammates and their families:
Full medical, prescription, dental and vision benefits
Company paid life and AD&D insurance
Company paid short-term and long-term disability
A 401(k) retirement plan with company match
Paid time off, accrued based on years of service
Supplemental insurance for employees and families
Employee Assistance Program for confidential counseling
Additional paid day off to provide community or charitable services
Paid holidays; approximately fourteen (14) per year
Peace of mind and a great working environment

#LP

MRK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, and gender identity.

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