SUMMARY: To facilitate client access to financial benefits commensurate with eligibility. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another. Assist all referred clients in applying for and obtaining financial benefits. This includes but is not limited to helping clients complete Medicaid and financial assistance applications, ensuring client consent is obtain for releasing documents, reviewing required documentation for applications. Assistance will be provided to all clients at intake and renewals. Review applications to determine eligibility for benefits based on family size and federal poverty level, setting financial assistance discounts to apply to the cost of services. Enter the information into the financial assistance module and send status letter to client. Scan documents into the module. Process all required paperwork relevant to Representative-Payee applications to ensure timely filing to the Social Security Administration. Develop and maintain a tracking system of clients’ due dates for reapplication, spend-down formulas, Title XX grant eligibility, and work with staff to help clients complete renewal applications. Provide assistance to the client, the staff, and internal and external departments in understanding eligibility for benefit options, including Medicaid, free care, or self-pay discounts and rates, and provide estimates under the no-surprise billing requirements. Maintain a current knowledge base about the application process for all types of benefits and eligibility guidelines. Provide direct client contact when supporting completion of applications. Document activities to support clients in the electronic health record according to agency procedures, completing checklist of tasks completed. Monitor outside correspondence. Communicate regularly with front desk registration staff, ESntake staff, and Case Workers to coordinate client needs. Adhere to client confidentiality and client rights policies and procedures. Train program staff in assisting clients with benefits applications and management Attend weekly supervision and team meetings and other activities as requested. Completes trainings as required. Performs other duties as assigned. MINIMUM QUALIFICATIONS: EDUCATION: Bachelor’s degree in human service field preferred. EXPERIENCE: Experience in case management or direct services with relevant population required Uses Microsoft Office products, particularly Excel to track information and perform math functions necessary to the financial responsibilities of the position. Accesses and uses information in client’s health information record or about a client only as necessary to job responsibilities. Comply with agency ethics and codes of contact in all contacts with clients, co-workers and the community SUPERVISORY RESPONSIBILITY: None

Pay Range:

$20.96-$34.61

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

593 Eddy Street - APC - N/A Providence, Rhode Island 02903

Work Type:

8-4:30

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

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