HVAC/R Service Manager

Team Leadership & Field Management

• Lead, supervise, and support a team of HVAC/R field technicians on both service and installation work
• Assign and oversee daily work orders, ensuring jobs are executed safely, efficiently, and to company standards
• Hold technicians accountable for quality of work, professionalism, and time management
• Foster a positive, team-oriented culture and serve as a point of escalation for field issues

Dispatching & Scheduling

• Manage daily dispatch of service technicians based on skill level, location, and job priority
• Coordinate scheduling for both reactive service calls and planned installation projects
• Adjust schedules in real time to accommodate emergency calls, call-outs, or shifting priorities
• Maintain clear communication between the field and office throughout the day

Mentoring & Training

• Identify skill gaps in less experienced technicians and provide structured on-the-job coaching
• Develop and encourage technician growth through mentorship, ride-alongs, and hands-on guidance
• Help newer techs build confidence in diagnostics, repairs, and customer interaction
• Promote ongoing education including certifications, manufacturer training, and code updates

Technical Troubleshooting

• Serve as the go-to technical resource for field techs, available for over-the-phone guidance during challenging calls
• Respond to job sites as needed to assist with complex diagnostics or difficult repairs
• Assist with troubleshooting across commercial, residential, and industrial HVAC/R systems (commercial troubleshooting experience highly preferred) 
• Stay current on equipment, refrigerants, controls, and emerging industry technology

Materials & Job Coordination

• Source, order, and track parts and materials needed for service calls and installation jobs
• Build and maintain relationships with suppliers and distributors to ensure competitive pricing and availability
• Coordinate material delivery and staging to keep jobs on schedule
• Monitor and manage shop/truck stock levels to minimize downtime in the field

Collaboration with Ownership & Senior Tech

• Work closely with the owner on business planning, job costing, and operational improvements
• Partner with the senior technician on complex installs, equipment selection, and quality control
• Provide regular updates on field team performance, job progress, and any outstanding issues
• Assist with estimating and scoping of service and installation work as needed

• Minimum 7+ years of hands-on HVAC/R experience (both service & installation)
• Minimum 3-5 years in a supervisory, lead, or service manager role
• RI or Ma Refrigeration license
• EPA Section 608 Universal Certification (required)
• Strong working knowledge of commercial and/or residential HVAC/R systems, refrigeration, and controls
• Proven ability to diagnose and troubleshoot complex system failures
• Experience with dispatching and scheduling field personnel
• Excellent communication skills, ability to work effectively with technicians, clients, and owners
• Proficiency with smartphones, tablets, and basic office/service management software
• Valid driver’s license with a clean driving record

• NATE certification or equivalent industry credentials
• Experience with both service and installation sides of the trade
• Familiarity with service management or dispatch software (e.g., Service Fusion, ServiceTitan, FieldEdge, or similar)
• Background in training or mentoring junior technicians
• Experience with commercial refrigeration systems (walk-ins, ice machines, chillers, marine refrigeration) is required.

• Competitive salary commensurate with experience
• Company paid BCBS medical, dental and vision
• Paid time off + Paid holidays
• Performance Bonus 
• A leadership role with a direct impact on field operations and team success
• Close working relationship with leadership and owners
• Supportive team environment
• Opportunities to grow
• Vehicle, tools, and equipment provided