Business Manager

Elk Ave Hospitality | Shared Services

Do You Love Organization, Accuracy, and Making the Businesses Run Better?

Live Fully in Crested Butte.

At Elk Ave Hospitality, we know great hospitality depends on more than what happens in front of the guest. Behind every strong operation are accurate systems, reliable information, disciplined processes, and people who make sure the details connect.

We are looking for a highly organized Business Manager who takes pride in accurate payroll, clean reporting, strong document management, forecasting, financial-process support, and dependable systems.

This is a hands-on Shared Services management role supporting all Elk Ave Hospitality concepts throughout the Gunnison Valley.

What You Can Expect

• A collaborative role on the Elk Ave Hospitality Shared Services team
• Direct involvement in payroll, Accounts Receivable, reporting, forecasting, budgeting, document management, and business systems
• Regular partnership with Finance, Events, Training, and venue leadership
• Competitive compensation
• Health benefits
• Paid time off
• Employee housing opportunities, depending on availability
• Opportunities for professional growth and advancement
• The opportunity to live and work in the Gunnison Valley

This is a full-time salaried management position.

Who We’re Looking For

You may be a strong fit if you:

• Are highly organized and detail-oriented
• Enjoy working with numbers, systems, files, reporting, and operational information
• Understand that accurate reporting begins with accurate inputs
• Can identify discrepancies and follow them through to resolution
• Are comfortable holding managers accountable to required processes
• Can manage recurring deadlines across multiple concepts
• Communicate clearly with employees, managers, Shared Services, and leadership
• Take pride in organized files, accurate payroll, forecasts, budgets, and scorecards
• Can distinguish between a system issue, training issue, process issue, and accountability issue
• Look for the root cause of recurring errors rather than repeatedly fixing the same symptom
• Bring professionalism, discretion, urgency, humility, and accountability to your work

Our core values are Communication, Humility, Accountability, Integrity, and Respect, and we are looking for a manager who will model those values throughout the organization.

About Elk Ave Hospitality

Elk Ave Hospitality is a growing family of restaurants and hospitality businesses in Crested Butte and the Gunnison Valley. Our concepts range from elevated dining to high-volume casual hospitality, historic mountain-town service, destination dining, events, bakery, market, and provisions.

Our portfolio includes Elk Prime, Bruhaus, Wooden Nickel, Bar 47, Mule’s Ear Market and Provisions, and a growing events operation.

We believe strong hospitality requires excellent guest-facing execution supported by disciplined systems behind the scenes. Shared Services exists to give our operators accurate information, reliable processes, and useful tools so they can make better decisions and run stronger businesses.

About Shared Services

The Business Manager is part of Elk Ave Hospitality’s Shared Services team and supports all concepts across the organization.

This position reports directly to the Director of Business Development, HR & Finance.

The Business Manager works closely with the Profitability Manager, Sales & Events Manager, Training & Development Manager, General Managers, venue leadership, and accounting resources to ensure critical business information is accurate, complete, organized, timely, and properly routed.

Position Summary

As Business Manager, I manage the day-to-day systems and administrative processes that support accurate payroll, Accounts Receivable, financial reporting, forecasting, manager process accountability, document management, and system integrity across Elk Ave Hospitality.

I serve as the primary internal point of contact for payroll and monitor payroll activity daily, ensuring timekeeping, job codes, edits, approvals, and related system inputs are accurate before payroll is finalized.

I coordinate Accounts Receivable with the Sales & Events Manager and Profitability Manager, monitor Manager Process Scorecards, support invoice accuracy, maintain forecast and budget integration, and ensure key management performance metrics are reported from reliable information.

I am solely responsible for document management and file organization across Elk Ave Hospitality. I maintain the structure, organization, version control, accessibility, and integrity of company files and shared business resources.

I also work closely with the Training & Development Manager to turn recurring process failures into targeted training opportunities. My job is not simply to correct inaccurate information downstream. I help identify why the problem occurred and support a solution at the source.

My goal is to create confidence in the information, systems, and resources our managers and leadership use to run the business.

Key Responsibilities

Payroll and Timekeeping

• As Business Manager, I serve as the primary internal point of contact for payroll.
• I monitor payroll and timekeeping activity daily.
• I review employee hours, job codes, departments, clock-ins, clock-outs, edits, and required approvals for accuracy.
• I work with managers to resolve missed punches, incorrect job codes, timekeeping discrepancies, and incomplete approvals.
• I ensure required payroll processes are completed before submission deadlines.
• I identify recurring payroll errors and work with leadership to correct the underlying process.
• I ensure payroll information reaching accounting is complete, accurate, and supported by clean source data.

Accounts Receivable

• I coordinate Accounts Receivable with the Sales & Events Manager and Profitability Manager.
• I maintain visibility into outstanding balances, deposits, event payments, and receivables requiring follow-up.
• I ensure event and sales information is routed correctly for billing and reconciliation.
• I work with the Sales & Events Manager to verify contracted charges, additions, guest counts, deposits, and payments.
• I monitor outstanding receivables and communicate status to the appropriate leaders.
• I identify discrepancies between sales documentation, event execution, payments, and accounting records.
• I support timely collection and accurate recording of revenue owed to the company.

Manager Process Scorecards

• I manage and monitor Manager Process Scorecards across Elk Ave Hospitality.
• I track whether required management processes are completed accurately and on time.
• I understand that these processes provide the foundation for accurate company reporting.
• I identify incomplete or inaccurate scorecard components and communicate them to the responsible manager.
• I follow up until required processes and information are complete.
• I report recurring gaps, trends, and compliance concerns to leadership.
• I help managers understand how process completion affects payroll, reporting, inventory, forecasting, and operational decision-making.

Sales and Item Routing

• I work in tandem with the Profitability Manager to ensure sales, revenue, and items are routed accurately within company systems.
• I review relevant sales classifications, categories, revenue centers, and system mappings for accuracy.
• I identify incorrect routing and coordinate corrections.
• I support managers in understanding how transactions and items should be entered and categorized.
• I monitor new items, programs, events, and revenue streams to ensure they are reflected correctly in reporting.
• I help resolve source-system errors before they become accounting or reporting problems.

Invoice Processing Support

• I provide backup to the Profitability Manager in ensuring invoices are submitted correctly and routed through the appropriate systems.
• I identify missing, incomplete, duplicate, or incorrectly coded invoices.
• I communicate with managers when invoice information or documentation requires correction.
• I help ensure invoices reach accounting accurately and within required timelines.
• I provide process coverage when the Profitability Manager is unavailable or additional support is required.
• I support a clean workflow from purchasing and receiving through invoice submission.

Forecasting and Budget Integration

• I ensure approved forecasts and budgets are accurately integrated into company systems, reports, and scorecards.
• I coordinate with managers and leadership to collect required forecasting information.
• I verify forecasts are complete, mathematically accurate, and submitted on time.
• I maintain current budget information within applicable reporting and operational systems.
• I ensure managers are working from the correct forecast and budget information.
• I identify discrepancies between source budgets, forecasts, and system reporting and coordinate correction.
• I maintain historical forecast information so leadership can evaluate forecast accuracy over time.

KPI and Management Reporting

• I monitor and report key performance metrics used by managers and company leadership.
• I maintain scorecards and reporting tools that provide clear visibility into management performance.
• I verify that KPI reporting is based on accurate and current source information.
• I identify missing or unreliable data before reports are distributed.
• I communicate metric performance consistently to the appropriate managers and leaders.
• I track trends and recurring performance gaps for leadership review.
• I support managers in understanding their results while leaving operational ownership with venue leadership.

Document Management and File Organization

• I am solely responsible for the organization, maintenance, and integrity of Elk Ave Hospitality’s shared business files and document structure.
• I maintain a clear, consistent, and intuitive filing system across company and Shared Services resources.
• I establish and maintain folder structures, file naming conventions, document organization standards, and version-control practices.
• I ensure documents are stored in the correct location and are easy for authorized employees to find.
• I maintain current versions of business documents and archive, remove, or clearly identify outdated materials.
• I prevent duplicate, conflicting, or unofficial versions of important documents from remaining in active circulation.
• I organize recurring records including payroll, forecasts, budgets, scorecards, invoices, AR documentation, reports, and administrative resources.
• I ensure confidential or sensitive documents are stored appropriately and access is limited where required.
• I regularly audit shared files for duplication, outdated materials, missing information, and organizational gaps.
• I support new processes, systems, and initiatives by creating appropriate file structures and document workflows.
• I ensure company records remain organized, accessible, current, and scalable as the organization grows.
• I coordinate with the Training & Development Manager so employees are taught how to navigate the approved company file structure and locate the resources they need.

Systems and Data Accuracy

• I monitor the systems that feed payroll, sales, reporting, forecasting, budgeting, and accounting.
• I ensure required information is entered consistently and according to company standards.
• I identify discrepancies between systems and coordinate resolution with the appropriate system owner.
• I maintain clear documentation for recurring administrative and reporting processes.
• I verify system changes, new job codes, new items, reporting structures, and operational updates are implemented correctly.
• I work to eliminate recurring manual corrections by fixing problems at their source.
• I support clean information flow from venue operations through Shared Services and into accounting.

Process Improvement and Training Partnership

• I work closely with the Training & Development Manager to identify recurring process gaps that may require additional training or retraining.
• I use Manager Process Scorecards, payroll errors, forecasting inconsistencies, invoice issues, routing errors, AR discrepancies, and reporting trends to identify areas of opportunity.
• I distinguish between isolated mistakes and recurring patterns that indicate a broader training issues.
• I provide specific examples and supporting data so training can address the actual root cause.
  
• I facilitate a feedback loop between business reporting and employee development so recurring errors become opportunities to strengthen our processes and teams.

Reporting and Communication

• I maintain organized recurring reporting schedules and deadlines.
• I communicate payroll, AR, forecasting, scorecard, file-management, and system issues promptly.
• I provide the Director of Business Development HR & Finance with clear visibility into significant administrative or reporting concerns.
• I work cross-functionally with the Profitability Manager, Sales & Events Manager, Training & Development Manager, venue managers, and accounting resources.
• I maintain documentation so critical processes are repeatable and can be supported by others when necessary.
• I continually look for opportunities to improve accuracy, efficiency, organization, and reliability across Shared Services.

Qualifications

• Restaurant, hospitality, business administration, finance support, payroll, or comparable management experience preferred
• Strong organizational skills and exceptional attention to detail
• Strong financial and mathematical aptitude
• Ability to manage recurring deadlines and multiple priorities
• Experience working with payroll or timekeeping processes
• Comfort working with financial, operational, document-management, and reporting systems
• Strong written and verbal communication skills
• Ability to identify discrepancies and follow through until resolution
• Ability to communicate process expectations clearly and professionally
• Ability to maintain highly organized shared-file environments
• Ability to work independently while remaining closely aligned with leadership
• Ability to appropriately handle confidential payroll, employee, financial, and business information

Preferred Skills and Experience

• Multi-unit restaurant or hospitality experience
• Payroll administration or payroll-system oversight
• Accounts Receivable experience
• Forecasting and budget-tracking experience
• Experience maintaining management scorecards or KPI reporting
• Experience with document management, shared drives, file structures, and version control
• Familiarity with POS, inventory, scheduling, payroll, and accounting workflows
• Familiarity with Toast, Craftable, ADP, and scheduling/timekeeping platforms
• Strong Microsoft Office and spreadsheet skills
• Experience reconciling information between multiple systems
• Experience supporting invoice-processing and accounting workflows
• Experience creating and maintaining repeatable administrative processes
• Ability to identify trends in operational data and translate them into actionable improvements

Important Position Information

This is a full-time salaried Shared Services management position with health benefits and paid time off.

The Business Manager:

• Reports directly to the Director of Business Development HR & Finance
• Serves as the primary internal point of contact for payroll
• Coordinates Accounts Receivable with the Sales & Events Manager and Profitability Manager
• Monitors Manager Process Scorecards and process compliance
• Supports accurate sales and item routing
• Provides invoice-processing backup to the Profitability Manager
• Maintains forecast and budget integration across company systems
• Monitors and reports key manager performance metrics
• Is solely responsible for company document management and shared-file organization
• Maintains file structure, naming conventions, version control, archiving, and document integrity
• Partners with the Training & Development Manager to identify recurring process gaps and training opportunities
• Supports all Elk Ave Hospitality concepts

What Success Looks Like in This Role

Success means leadership and managers can trust the information and resources they use to run the business.

Payroll is accurate because problems are identified daily rather than discovered after processing. Receivables are visible and followed through. Manager processes are completed on time. Sales and items are routed correctly. Invoices move cleanly into accounting. Budgets and forecasts match the systems managers use. Scorecards reflect reliable information.

Company files are organized, current, and easy to navigate. Employees know where approved resources live, outdated versions are removed from circulation, confidential information is appropriately protected, and leadership does not have to hunt through six folders named “FINAL” to find the actual final document.

I do more than identify errors. I look for why they are occurring.

When recurring problems indicate a training opportunity, I work with the Training & Development Manager and venue leadership to strengthen the process at its source. When the issue is systemic, I help route it to the correct owner. When the process is clear and the issue is execution, I make that visible to leadership.

Because of my management, fewer corrections are required downstream, recurring errors decrease, company information stays organized, accounting receives cleaner information, managers become stronger in the processes they own, and leadership can make decisions using information they trust.