SALES ASSOCIATE

Why the Navy Exchange Service Command?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

•  You can expect an unforgettable, dynamic, and competitive work environment.

The Benefits begin DAY ONE:

We know you work hard, and cultivate the very best solutions for your family – and that’s why the benefits we offer, you won’t find anywhere else:

• We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience
• Did we mention, your Benefits begin on DAY ONE?
• Federal Healthcare benefits
• Dental, Vision, 401(k) & Pension Plan
• Accrual of paid time off at DAY ONE
• Tuition reimbursement program
• Continuity Programs for Military Spouses
•  Public Student Loan Forgiveness eligible* after qualifying years of service
• Tax Free shopping, worldwide, at any Navy Exchange location

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow – there’s only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life. Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary
As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a 
company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for 
our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, 
insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization

CUSTOMER SERVICE
-     Proactively engage and make a connection with customers.
-     Asking questions and listening to customer's needs.
-     Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
-     Provide premier customer service.
-     Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
ORGANIZATION
-    Maintaining store appearance.
SALES
-    Cross-selling products and knowing layout of the store.
-    Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
-    Upselling products.
-    Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
-    Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money 
and returning accurate amounts to customer.
-    Completing various forms of paperwork, reports, and reconciliation
INVENTORY
-    Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May 
participate in periodic inventories)
DEPENDABILITY
-    Adherence to assigned work schedule. Accurate and complete follow through on work assignments
-    Other Duties as assigned

QUALIFICATIONS
PRODUCT KNOWLEDGE
-    Basic knowledge of products/merchandise
EXPERIENCE
-    Retail experience, preferred but not required
COMMUNICATION SKILLS 
-    Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and 
maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate 
on the telephone with proper etiquette.
MATHETMATICAL SKILLS 
-    Basic math functions such as addition, subtraction, multiplication, and division. 
REASONING ABILITY
-    Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take 
initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve 
stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. 
Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon 
location.

OTHER SKILLS
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS
Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays.