Office Manager

Job DetailsJob Location: Crosby, MN 56441Salary Range: $29.68 - $34.92 HourlyHeartwood, a senior living community is seeking a full time Office Manager to handle all revenue-generating functions, process monthly rent and ancillary charges, maintain financial records, and ensure accurate resident billing. If you If you enjoy contributing to a team focused on caring for others and making a difference in our residents' lives, come join the Heartwood team. Potential for future growth into a supervisory role. Full time position, Monday - Friday. Salary range: $29.68 - $34.92 per hour depending on experience. Benefits: Health, dental, vision insurance along with company paid life and long-term disability insurance. Paid time off, retirement plan with company contribution, pet insurance, flexible schedule, and more. Premium pay if working on certain holidays.  Responsibilities: Ensure resident and payer setup in the software is accurate and complete from the outset, recognizing the downstream impact of setup errors on billing accuracy, collections, and resident trust. Bill Assisted Living, Skilled Nursing and Elderly Waiver services accurately and timely. Audit accounts regularly to ensure all services are billed accurately and timely, minimizing rework, corrections, and avoidable confusion for residents and families. Apply payments (ACH, EFT, cash, checks) accurately and promptly. Maintain appropriate DSO and timely collections. Monitor billing trends, aging, and collection patterns; take timely corrective action and escalate issues as appropriate to minimize unresolved balances. Ensure accurate setup of resident rent and service charged and correct entry of EW authorizations. Maintain accurate financial recordkeeping, including ledgers, receipts, cash journals, deposits, purchasing, and accounts payable. Maintain a welcoming, high-quality service environment with effective communication to residents, visitors, and staff. Ensure compliance with regulations and administrative best practices. Use independent judgment to evaluate options and make decisions. Maintain positive customer relationships and uphold resident rights and confidentiality. Qualifications High school diploma. College coursework a plus. Minimum of two years of leadership experience in healthcare or customer service. Minimum of two years Elderly Waiver/Medicaid billing experience with strong knowledge of Medicare, Medicaid, and third-party reimbursement. Strong attention to detail, ability to prioritize, and work independently. Excellent communication, customer service, problem-solving, and organizational skills. Proficiency with Microsoft Office. Ability to read, write, speak, and understand English. Ability to support Heartwood's mission and Christian culture through communication and conduct. Located in Crosby, MN, Heartwood offers a range of senior living options, including independent living, assisted living, memory care, and a skilled nursing facility. Our 30-acre campus is located close to the Brainerd and Cuyuna Lakes recreation areas and is surrounded by woods and wildlife providing a serene environment for residents and staff. Equal Opportunity Employer