Security Officer 2, Mardi Gras Casino

Delaware North Gaming is hiring a full-time Security Officer 2 to join our team at Mardi Gras Casino in Cross Lanes, West Virginia. As a Security Guard, you will ensure a safe and secure environment for our guests and team members. If you are looking for a role offering teamwork, excitement, and career growth, apply now.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

• Operate a motorized vehicle when necessary; provide cash escorts as needed.
• Greet guests positively and timely, treating each person as an individual and in a professional manner.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest's goodwill.
• Observe, handle, and report procedural violations and illegal activity.
• Ensure that identification is checked for proper admittance to the gaming floor 
• Maintain crowd control as required; defuse guest profanity to ensure a friendly environment.

• Law enforcement or related experience, and a gaming background is a plus but not required.
• Ability to work in a fast-paced environment.
• Must have and maintain a valid driver’s license, pass a motor vehicle record check, and drug test.
• Must be able to be licensed by the State Gaming Commission.
• Ability to maintain a professional and courteous demeanor when handling guest complaints or issues.
• No high school diploma or GED required.

• Ability to stand and walk for extended periods of time.
• Ability to communicate through two way radio.
• Bending, stooping, lifting and carrying occasionally.
• Vision must be sufficient that the officer is not restricted in the performance of duties day or night.
• Occasionally smoky and loud environment.