Customer Relations and Public Information Manager

Company Overview

Opus is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world cleaner and safer by providing highly effective solutions for Vehicle Inspection and Intelligent Vehicle Support through innovative technologies, customer focus, and operational excellence. Opus’s technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs and Information Databases and developing differentiated solutions for remote vehicle monitoring.

Duties & Responsibilities

• Serves as a key liaison to the automotive repair industry and should possess or develop a strong understanding of vehicle diagnostic systems, emissions-related repairs, and industry practices to support technicians, repair facilities, and program stakeholders effectively.
• The Customer Relations/Public Information Manager will organize and oversee customer relations and ensure effective communication with stakeholders, media, and the public.
• Oversees all customer service activities in the program. Responsible for the program's public information matters, including call center operations and repair industry relations. Leads and manages the Repair Advice and Assistance programs. Ensures timely repair industry support, training, and technician/repair facility certification. Manages and coordinates complaint handling, tracking, and reporting requirements.
• Coordinates, as required, public information with the appropriate State agency.  Oversees the administration and management of subcontractors engaged in advertising, public information, printing, graphics, and special services.   
• Authors and designs press releases, brochures, reports, and signage to provide the public and news media with emissions-related and program information.  Manages and maintains program website.

Requirements

• BS or BA degree or equivalent
• 5 years of experience in customer service, public information management
• Superior management skills in customer relationships, communications, and media practices
• Experience in mass communications and media practices
• Excellent interpersonal and communication skills (both written and oral).

Preferred

• Knowledge of automotive systems, vehicle emissions programs, automotive repair industry operations, and/or vehicle inspection programs.
• Experience working with automotive technicians, repair facilities, dealerships, or transportation-related programs.