Table Games Supervisor Position Summary

The basic function of a Table Games Supervisor is to ensure positive guest relations within the table games pit, assist dealers, ensure the integrity of guest play, and offer assistance to resolve guest concerns. The Table Games Supervisor is responsible for providing quality and efficient customer service to guests through daily interaction on the guest floor. Additionally, the Table Games Supervisor is responsible for assisting management with documenting observations and providing suggestions in all areas to improve the overall business.Though the Table Games Supervisor’s primary focus is the activity within the Table Games area, the supervisor may assist with casino promotions & player tracking. The Table Games Supervisor is responsible for notifying surveillance and the Casino Shift Manager of any suspicious activity.

Dealer Position Summary

The basic function of a 21 dealer is to provide prompt, courteous and accurate service to the casino guest. The 21 Dealer is responsible for greeting guests, dealing a clean and enjoyable blackjack game, and ensuring guest satisfaction.

Qualifications & Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Gaming

Must be registered with the Nevada Gaming Control Board
Must be at least 21+ years of age

Experience

Proven team and leadership experience
Understanding of the casino environment and table games department - 2+ Years

Skill, Knowledge, and Abilities

Knowledge of Blackjack, Craps & Roulette
Exceptional customer service skills
Able to communicate with the public effectively
Able to communicate effectively to a variety of audiences
Must be available to and willing to work all shifts required
Must adhere to all guidelines and policies established in the Employee Handbook
Superior judgment, responsible and able to deal well with others
Problem Solving-must be able to identify and resolve problems in a timely manner
Must be able to utilize time efficiently and independently
Must have strong oral and written communication skills
Must demonstrate accuracy and thoroughness and monitor own work to ensure quality
Must be able to adapt to change in a positive manner and deal with frequent change, delays, or unexpected deadlines
Must be dependable, able to follow instruction, and respond well to feedback
Able to provide and support a vision and direction

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